There are lots of different ways to contact c2c. Each of these methods, especially calling, depends on your queries and what you need. c2c encourages you to read their FAQ section before calling, emailing or visiting their offices as they usually have all answers to your queries on there.
Getting in touch via mail
If you would like to send C2C physical mail, they list their address as FREEPOST ADM3968 Southend SS1 1ZS. They assert that they aim to answer all queries within 10 days, but at times they do have backlogs. In these times, you are advised to be patient as their correspondence may take much longer than expected.
They also have their offices open from 8 AM to 8 PM on weekdays, and 9 AM to 4 PM on weekends and during bank holidays.
Questions, queries, complains, comments or any other correspondence sent to C2C usually lands at the desk of their customer relations team. One of the ways to get in touch is through the forms on their website. They have these forms on the help and contact page. Also, you can also pick up a copy of their correspondence forms at any station.
The second way is through email. You can email the C2C customer relations team at email@example.com. Emails are received 24 hours a day, and they also have a waiting period as you have with physical mail, but for emails, it is much shorter at 5 days
As for calling, you can get in touch with C2C by calling 0843 509 2373
(Calls cost 7p per minute, plus network access charge) and selecting option 6. Their phone lines are open during their business hours of 8 AM to 8 PM on weekdays, and 9 AM to 4 PM on weekends and during bank holidays.
Other ways to get in touch with C2C
Other ways to get in touch with C2C depend on what you need. For example, if you are having issues booking tickets, you can contact the relevant support team through firstname.lastname@example.org or by calling 0843 509 2373
(Calls cost 7p per minute, plus network access charge) and selecting option 5. As always, the lines are open during their business hours.
Those traveling in a group of more than 10 can also get in touch with C2C through the group traveling form. C2C will take it from there and make the necessary arrangements to ensure you have a wonderful trip.
Those requiring any assistance during travel can get in touch through email@example.com or by calling 0843 509 2373
(Calls cost 7p per minute, plus network access charge) and selecting option 3. This line is open 24 hours a day every day except on Christmas.
If you would like to report a lost item, you can get in touch with C2C to report lost property by filling in their Lost Property Form or calling 0843 509 2373
(Calls cost 7p per minute, plus network access charge) and selecting option 4.
C2C offers lots of different ways to contact them because there may be people having issues getting in touch one way or another. They also keep the most critical lines of communication, like that of those using the assisted travel option, open for 24 hours to allow everyone a chance to get the best service possible.