East Midlands Trains

In the recent past, train companies were viewed as a number one enemy to the public. Thanks to the hardships of operation since these companies experience an uphill struggle in issues such as customer perception and communications. Today, the East Midlands Train’s are top in creative agencies and is slowly managing to reclaim the love of the brand. Connecting different parts of the United Kingdom has never been easy as the Midland trains to transport people and goods to over five million kilometer’s annually. Regardless of the distance traveled, customer engagement is a critical aspect in any business. This is because the way customers are understood and served will lead them back to the train again and again and will develop more love for rail transport. As a result, customer engagement is being enhanced for the midlands train.

New lease of life

The Midlands trains have embarked on a revamp on their company to enhance customer service. This company always fancies in offering friendly services to its existing and potential customers. No matter the issues of queries passengers have, the East Midland trains always find it a pleasure to serve customers from all walks of the world. A customer who wants to contact the East Midlands Trains can do so by either visiting their head offices and respective branches as well as dialling the customer’s support numbers. The contact branches can be found in Prospect House, Millennium Way, 1 Prospect Place and Derby around the United Kingdom. For stable communication, the communication line is kept open all days of the week for 24 hours enhancing the East Midlands trains customer reception.

Alternative contact options

A customer can also contact the East Midlands train through email or visit their website to understand all their services as well as the products they offer. As a customer, you can visit www.eastmidlandstrains.co.uk and express your concern through the feedback box on the bottom side of the website as well as check the new products and services the train company has to offer. For any commuter who uses rail transport, they know that rail transport can be one of the dullest places. Here, you can find the same journeys, same habits as well as the same faces day after the other. By contacting the East Midlands trains and share, the commuter will be given a perfect chance to develop an emotional connection with other passengers. This is in conjunction with the “little things” campaign which was directed to the visually disruptive surrounding around the four travel stations leading to the creation of a lasting impression and brand experience.


For customers who feel that calling and communicating through other means is not their thing, they can look for the frequently asked questions about the East Midland trains. This will give them a chance to interact with the virtual environment of the East Midlands Trains as well as know more ways through which they can access the stations. Traveling by train has never been easy but the East Midland Trains has made it a success so far!

Department Contact details
Call Connection Number for East Midlands Trains customer services 0843 509 2359
(Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
East Midlands Trains Website https://www.eastmidlandstrains.co.uk
Alfreton Jobs http://www.eastmidlandstrains.co.uk/careers
East Midlands Trains Timetables https://www.eastmidlandstrains.co.uk/train-times/personalised-timetables/
East Midlands Trains Complaints https://www.eastmidlandstrains.co.uk/information/Complaints/
Alfreton Lost Property https://www.eastmidlandstrains.co.uk/frequently-asked-questions/#Lost-at-station
East Midlands Trains Delay Repay Compensation https://www.eastmidlandstrains.co.uk/information/Delay-Repay/
FAQS https://www.eastmidlandstrains.co.uk/frequently-asked-questions/
East Midlands Trains Facebook https://en-gb.facebook.com/EastMidlandsTrains/
East Midlands Trains Twitter https://twitter.com/EMTrains?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Online customer service desk for East Midlands Trains https://www.eastmidlandstrains.co.uk/information/contact-us/
Email for East Midlands Trains getintouch@eastmidlandstrains.co.uk
Postal address for East Midlands Trains head office Prospect House – 1 Prospect Place Millennium Way, Pride Park Derby Derbyshire DE24 8HG