Folkestone West Railway Station | Contact details, numbers, statistics, more

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According to details provided to us, Folkestone West train station is owner/operated by Southeastern, who should be responsible for running of the station. As we are a third party website, please be aware that these details may not be valid.

As a rough guide, if you need to speak to someone about Folkestone West station, getting in touch with Southeastern customer services may be advisable. You can phone the Southeastern contact number through our call connection service on 0843 509 2354. Calls to 0843 numbers can cost up to 7p per minute plus your network access charge.

If you would like to speak to someone at National Rail Enquiries about Folkestone West railway station, or about Southeastern, you can get in contact with them through our call connection service on 0843 538 5217. Again, calls cost 7p per minute plus your network access charge.

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Contacting Folkestone West station online

While we do not have a website for Folkestone West , the Southeastern website is available at https://www.southeasternrailway.co.uk. It is through there you may be able to get further details on Folkestone West station, although we have listed the most important contact details below.

Folkestone West station delays – compensation (delay repay)

As ever with the UK rail network, services are liable to be delayed. In many cases, if your train from Folkestone West station is delayed, it would be advisable to get in contact with the operator of your train. In most cases, if your service is travelling through Folkestone West, it is likely to be Southeastern who you need to get in touch with. You may be eligible for compensation through the Delay Repay scheme. More details, including how to claim, can be found here: https://www.southeasternrailway.co.uk/compensation

Folkestone West Station Jobs

Naturally, there are many people who would like to work at Folkestone West station, especially those from Folkestone West and surrounding areas. The best way to find out if there are any jobs available is to visit the Southeastern website career section at https://www.southeasternrailway.co.uk/about-us/careers-at-southeastern

Folkestone West Station Timetables

To see live departures from Folkestone West station, please see our interactive timetable below – provided by traintimes.org.uk. For any further information, consider visiting the Southeastern website’s own timetable section here: https://www.southeasternrailway.co.uk/travel-information

Folkestone West Complaints

If you need to make a complaint about Folkestone West station – whether this be about littering, anti-social behaviour, a member of staff, or anything else at all, it may be advisable to get in contact with Southeastern via https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/make-a-complaint.

Folkestone West Station Lost Property

If you have lost any property at Folkestone West, it could be worth getting in touch with Southeastern via our call connection number on 0843 509 2354 (calls cost up to 7p per minute, plus network access charge), or via the lost property section of their website at https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/lost-property

Folkestone West station postal address and email address

We have been unable to find the postal address for Folkestone West station – however, station owners/operators (OWNER} are available to contact via post at

134 Edmund Street Birmingham West Midlands West Midlands B2 2ES

You can contact Southeastern customer services via email on eyewitness@southeasternrailway.co.uk, who should be able to advise on Folkestone West station.

Contact details for Folkestone West station and Southeastern

Here are all the details you may need to get in contact with Folkestone West station owners Southeastern. If there is anything missing from this page, please get in touch with us.

Department Contact details
Call Connection Number for Southeastern customer services 0843 509 2354
(Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
Southeastern Website https://www.southeasternrailway.co.uk
Folkestone West Jobs https://www.southeasternrailway.co.uk/about-us/careers-at-southeastern
Southeastern Timetables https://www.southeasternrailway.co.uk/travel-information
Southeastern Complaints https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/make-a-complaint
Folkestone West Lost Property https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/lost-property
Southeastern Delay Repay Compensation https://www.southeasternrailway.co.uk/compensation
FAQS https://www.southeasternrailway.co.uk/help-and-contact
Southeastern Facebook https://www.facebook.com/Southeastern-163182690403542/?ref=hl
Southeastern Twitter https://twitter.com/Se_Railway
Online customer service desk for Southeastern https://www.southeasternrailway.co.uk/contact
Email for Southeastern eyewitness@southeasternrailway.co.uk
Postal address for Southeastern head office 134 Edmund Street Birmingham West Midlands West Midlands B2 2ES

Southeastern customer services opening times

If you need to get in contact with Southeastern customer services, whether about Folkestone West or any other matter, their opening times are listed as:

Monday to Sunday 24 hours a day

Directions to Folkestone West

To find out how to get to Folkestone West station, visit Google Maps here – or click on our map below.


Details on Folkestone West train station

Here we have different statistics for Folkestone West station.

Folkestone West station information

All the information you need about Folkestone West station.

Station Name Folkestone West
Longitude 1.153903308
Latitude 51.0845829
Alpha Code, or TLC FKW
National Location Code (NLC) 5027
Owner/operator Southeastern
Strategic Route System (SRS) East Kent Routes

Folkestone West station facts

Interested in knowing more about Folkestone West station? We have been able to source the following data on trains entering and exiting Folkestone West over the past few years. This generally acts as an indication of both how popular Folkestone West station is, but also as a key to how many popular routes are along the way. Of course, the higher the number of trains entering and exiting a station, the more it is used. For example, Folkestone West was entered and exited 552692 times in 2017. These stats have been provided by a third party, and have not been collated by ourselves. See our table below for full details.

Year Number of trains entering and exiting Folkestone West station
Entries and Exits from Folkestone West in 2017 552692
Entries and Exits from Folkestone West in 2016  550804
Entries and Exits from Folkestone West in 2015  478156
Entries and Exits from Folkestone West in 2014  340620
Entries and Exits from Folkestone West in 2013  315972
Entries and Exits from Folkestone West in 2012  312818
Entries and Exits from Folkestone West in 2011  286703
Entries and Exits from Folkestone West in 2010  209074
Entries and Exits from Folkestone West in 2009  217579
Entries and Exits from Folkestone West in 2008  190866
Entries and Exits from Folkestone West in 2007  153977
Entries and Exits from Folkestone West in 2006  82527
Entries and Exits from Folkestone West in 2005   79810

Find out more about Folkestone West operator Southeastern on our central hub for them here: http://www.trainstationlocations.uk/southeastern/