Great Western Railway

The First Great Western Limited which is currently trading as the Great Western Railway is a British operating firm controlled and owned by FirstGroup which manages the railway franchise. Currently, the company is able to manage 197 stations, and its main trains call at more than 270.

The company operates along the famous Great Western Main Line to and from South Wales, South West England, and the Night Riviera Sleeper services between Penzance and London. The Railway also offers outer-suburban or commuter services from the London terminus at the Paddington to the western parts of London, including the Thames Valley region, Berkshire, Oxfordshire, and Buckinghamshire.

The railway operation company started operating in 1996 as Great Western Trains and as a section of the privatisation of the British Rail. Since the company understands that communication is an important part of conducting any business, it provides its customers with various communication methods that include live chat, email address, messaging, social media, face to face, and phone calls. Here are the different ways of contacting the Great Western Railway.

Contact GWR by Email

You can effectively contact the Great Western Railway through their email. The company provides an online form that customers can use to ask questions or give feedback. The online form includes the title field, first name, last name, email address and then confirm the email address. You are provided with an option to enter your email address manually or to start typing to find the address much faster. The form also includes the feedback section where you can provide your views and answers.

Social Media

The company provides consumers with a wide range of social media platforms which include but not limited to Facebook Messenger and Twitter. You can contact them any time you want, their customer care services are available 24/7 and between 07:00-23:00. Just like most organisations, Great Western Railway also uses social media to communicate both internally and externally among specific groups in the company which can be workers and customers.

Social media platforms can be used effectively to establish strong bonds between the company’s workers who may be working in dispersed locations since it provides the opportunity for excellent interaction. Employees can also use photos that help to develop a personal connection between them and the customers.

Phone Call Services

Great Western Railway provides the call us option for its customers for support and sales inquiries. The company’s team is available from 06:00 to 23:00 in 7 days a week. For you to get their number, you can visit their website and navigate to the contact options. You can write to the company through their freepost address that is provided on their website.

The company also provides assisted travel inquiries to both disabled and older customers through a special number that on their current website. If you need their services all you need to do is to use the internet to access their site and select one of their communication services that suits your needs.

Department Contact details
Call Connection Number for Great Western Railway customer services 0843 509 2377
(Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
Great Western Railway Website https://www.gwr.com
Acton Main Line Jobs https://www.gwr.com/careers
Great Western Railway Timetables https://www.gwr.com/plan-journey/train-times
Great Western Railway Complaints https://www.gwr.com/making-a-complaint
Acton Main Line Lost Property https://www.gwr.com/help-and-support/lost-property
Great Western Railway Delay Repay Compensation https://www.gwr.com/help-and-support/refunds-and-compensation/delay-compensation
FAQS https://www.gwr.com/help-and-support
Great Western Railway Facebook https://en-gb.facebook.com/gwruk/
Great Western Railway Twitter https://twitter.com/GWRHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Online customer service desk for Great Western Railway https://www.gwr.com/help-and-support/contact
Email for Great Western Railway GWR.feedback@GWR.com
Postal address for Great Western Railway head office Great Western Railway, Milford House, 1 Milford Street, Swindon, SN1 1H