Greater Anglia

Are you planning on making a journey by train in the East of England? If you are then the likelihood is that you will be travelling on a train operated by Greater Anglia. During your travel, you might decide that you need to contact Greater Anglia. It might be that you want to make a complaint. On the other hand, you may want information about your next train. Whatever the reason, there are a variety of ways that you can contact Greater Anglia.

By Telephone

If you decide that you want to talk to someone on the telephone, Greater Anglia provides a single non-geographic phone number to use. The number is 0843 504 8261 (Calls cost 7p per minute, plus network access charge). Calling the number will connect you with an automated menu that allows you to choose who to speak to. The menu options available are:

  • Customer Information Team: Option 0
  • Telesales: Option 2
  • Season Direct Enquiries: Option 3
  • Business Travel: Option 3
  • Group Travel: Option 5
  • Web Support Team: Option 6
  • Lost Property: Option 7
  • Customer Relations: Option 8
  • Smart Card Support Team: Option 9

Contact Forms & Email

Apart from being able to contact Greater Anglia by telephone, you can also get in touch with them using email or online forms, instead of email. If you decide that you want to make a complaint or provide feedback, Greater Anglia offers an email address for their Customer Relations team – contactcentre@greateranglia.co.uk. Alternatively, you can also use an online contact form to contact them. As well as customer relations, Greater Anglia also has other contact forms available. These allow you to do things like claiming for a delay to your train, to asking a question or finding lost property.

Social Media

Another way to get in touch with Greater Anglia is Social Media. They provide a central Twitter account (@greateranglia) that’s monitored constantly, day or night. As well as providing updates, you can use Twitter to get an answer to any questions you have about services. They also have Twitter accounts for some of their specific services such as the Stansted line for example. As well as Twitter, Greater Anglia also operate a Facebook page. On the Facebook page, you can find out information as well as ask questions or provide feedback.

On the Internet

When you need to contact Greater Anglia, information is available on their website on how you can do this. The ‘Contact Us’ page details the different ways that you can get in touch, as well as information about services, including the Delay Repay scheme. It also lists the address to use should you want to write to them.

Department Contact details
Call Connection Number for Greater Anglia customer services 0843 504 8261
(Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
Greater Anglia Website https://www.greateranglia.co.uk
Alresford Jobs https://careers.greateranglia.co.uk
Greater Anglia Timetables https://www.greateranglia.co.uk/travel-information/timetables
Greater Anglia Complaints https://www.greateranglia.co.uk/about-us/our-performance/customer-complaints
Alresford Lost Property https://www.greateranglia.co.uk/travel-information/your-journey/lost-property
Greater Anglia Delay Repay Compensation https://www.greateranglia.co.uk/about-us/our-performance/delay-repay
FAQS https://www.greateranglia.co.uk/contact-us/faqs
Greater Anglia Facebook https://en-gb.facebook.com/GreaterAnglia/
Greater Anglia Twitter https://twitter.com/greateranglia?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Online customer service desk for Greater Anglia http://www.greateranglia.co.uk/about-us
Email for Greater Anglia contactcentre@greateranglia.co.uk
Postal address for Greater Anglia head office Abellio Group 1 Ely Place London EC1N 6RY