Heathrow Express

Heathrow Express offers its customers lots of different ways to get in touch with them. They offer all of these different contact methods so that you can get the help to need as fast as possible. One thing to note is that although most of these contact methods are available 24 hours a day, Heathrow Express experiences huge volumes of calls and emails. At these times, you might have to wait for more than the preset 20 working days for your query, question or email to be replied to.

Getting in touch Physically

Anyone can get in touch with Heathrow Express via post. For UK residents, they can use the following address to reach Heathrow Express:
Heathrow Express Customer Relations Department
Freepost RTXU-CZKK-YYEJ
The Compass Centre
Nelson Road
London Heathrow Airport
HOUNSLOW
TW6 2GW

Heathrow Express advises anyone sending any correspondences through post to include their phone number and email address to allow for faster replies.

For international customers, they can get in touch using the international postal address:
Heathrow Express Customer Relations Department
The Compass Centre
Nelson Road, Hounslow
Middlesex TW6 2GW
United Kingdom

The best ways to get in touch

One of the best ways to get in touch with Heathrow Express is through all the different contact forms on their website. One of these is the Customer Query and Feedback form. Replies to messages sent through this form might take up to 20 working days to be sent.

For complaints, customers can use the Customer Query form and choosing “complaint” in the drop-down under query. Heathrow Express endeavours to reply to messages sent through this contact form as soon as possible.

Even with all the different forms, Heathrow Express still lets you call them in case you have any pressing matter. To get in touch with the customer relations department, you can use the number +44 (0) 345 600 1515. The phone lines are open between 9:00 AM and 5:00PM Monday to Friday. Do note that if you are calling from outside the UK, you might be charged an international calling rate.

Tickets

Customers can also call to order their tickets by phone. To do this, get in touch with Heathrow express using the number +44 (0) 345 600 1515 during the hours mentioned above. Those needing to buy group tickets totalling more than £600 can contact Heathrow Express through the email address sales@heathrowexpress.com, and one of their sales team members will get in touch.

Special Assistance

For special assistance at Heathrow airport, customers can call +44 (0) 208 757 2700. This line is open 24 hours a day and customers are advised to have their flight numbers ready so everything can go smoothly.

For any assistance at adding Station, customers are advised to call 0800 197 1329. This line is open from 7:00 Am to 10:00 PM.

 

Lost Property

For lost property, customers are advised to call 0844 824 3115 or visit the Heathrow Airport lost property website.

 

Compensation for delays

If you are eligible for any compensation from any delays, you are advised to get in touch with Heathrow Express to lodge a compensation claim. To do this, just use the Customer Query form on their website. Patrons can also apply for a compensation claim through post using the following postal address:
Heathrow Express Customer Relations Department
Freepost RTXU-CZKK-YYEJ
The Compass Centre
Nelson Road
London Heathrow Airport
HOUNSLOW

 

Department Contact details
Call Connection Number for Heathrow Express customer services (Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
Heathrow Express Website https://www.heathrowexpress.com
Heathrow Terminal 5 Jobs https://www.heathrowexpress.com/heathrow-express-jobs
Heathrow Express Timetables https://www.heathrow.com/transport-and-directions/trains/heathrow-express
Heathrow Express Complaints https://www.heathrowexpress.com/docs/default-source/policies/complaints-handling-procedure.pdf?sfvrsn=6
Heathrow Terminal 5 Lost Property https://www.heathrowexpress.com/contact-heathrow-express/lost-property
Heathrow Express Delay Repay Compensation https://tfwrail.wales/delay-compensation
FAQS Tickets FAQs | Questions about our Tickets | Heathrow Express https://www.heathrowexpress.com/faqs/ticket-faqs
Heathrow Express Facebook https://en-gb.facebook.com/HeathrowExpress/
Heathrow Express Twitter https://twitter.com/heathrowexpress?lang=en
Online customer service desk for Heathrow Express https://www.heathrowexpress.com/contact-heathrow-express
Email for Heathrow Express sales@heathrowexpress.com
Postal address for Heathrow Express head office Govia Thameslink Railway PO Box 10240 Ashby-de-le-Zouch Leicestershire LE65 9EB