New Cross Railway Station | Contact details, numbers, statistics, more

Calls cost 7p per minute, plus network access charges.
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According to details provided to us, New Cross train station is owner/operated by Southeastern, who should be responsible for running of the station. As we are a third party website, please be aware that these details may not be valid.

As a rough guide, if you need to speak to someone about New Cross station, getting in touch with Southeastern customer services may be advisable. You can phone the Southeastern contact number through our call connection service on 0843 509 2354. Calls to 0843 numbers can cost up to 7p per minute plus your network access charge.

If you would like to speak to someone at National Rail Enquiries about New Cross railway station, or about Southeastern, you can get in contact with them through our call connection service on 0843 538 5217. Again, calls cost 7p per minute plus your network access charge.

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Contacting New Cross station online

While we do not have a website for New Cross , the Southeastern website is available at https://www.southeasternrailway.co.uk. It is through there you may be able to get further details on New Cross station, although we have listed the most important contact details below.

New Cross station delays – compensation (delay repay)

As ever with the UK rail network, services are liable to be delayed. In many cases, if your train from New Cross station is delayed, it would be advisable to get in contact with the operator of your train. In most cases, if your service is travelling through New Cross, it is likely to be Southeastern who you need to get in touch with. You may be eligible for compensation through the Delay Repay scheme. More details, including how to claim, can be found here: https://tfwrail.wales/delay-compensation

New Cross Station Jobs

Naturally, there are many people who would like to work at New Cross station, especially those from New Cross and surrounding areas. The best way to find out if there are any jobs available is to visit the Southeastern website career section at https://www.southeasternrailway.co.uk/about-us/careers-at-southeastern

New Cross Station Timetables

To see live departures from New Cross station, please see our interactive timetable below – provided by traintimes.org.uk. For any further information, consider visiting the Southeastern website’s own timetable section here: https://www.southeasternrailway.co.uk/travel-information

New Cross Complaints

If you need to make a complaint about New Cross station – whether this be about littering, anti-social behaviour, a member of staff, or anything else at all, it may be advisable to get in contact with Southeastern via https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/make-a-complaint.

New Cross Station Lost Property

If you have lost any property at New Cross, it could be worth getting in touch with Southeastern via our call connection number on 0843 509 2354 (calls cost up to 7p per minute, plus network access charge), or via the lost property section of their website at https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/lost-property

New Cross station postal address and email address

We have been unable to find the postal address for New Cross station – however, station owners/operators (OWNER} are available to contact via post at

Transport for Wales South Gate House Wood Street Cardiff CF10 1EW

You can contact Southeastern customer services via email on eyewitness@southeasternrailway.co.uk, who should be able to advise on New Cross station.

Contact details for New Cross station and Southeastern

Here are all the details you may need to get in contact with New Cross station owners Southeastern. If there is anything missing from this page, please get in touch with us.

Department Contact details
Call Connection Number for Southeastern customer services 0843 509 2354
(Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
Southeastern Website https://www.southeasternrailway.co.uk
New Cross Jobs https://www.southeasternrailway.co.uk/about-us/careers-at-southeastern
Southeastern Timetables https://www.southeasternrailway.co.uk/travel-information
Southeastern Complaints https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/make-a-complaint
New Cross Lost Property https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/lost-property
Southeastern Delay Repay Compensation https://tfwrail.wales/delay-compensation
FAQS https://www.southeasternrailway.co.uk/help-and-contact
Southeastern Facebook https://www.facebook.com/Southeastern-163182690403542/?ref=hl
Southeastern Twitter https://twitter.com/Se_Railway
Online customer service desk for Southeastern https://www.southeasternrailway.co.uk/contact
Email for Southeastern eyewitness@southeasternrailway.co.uk
Postal address for Southeastern head office Transport for Wales South Gate House Wood Street Cardiff CF10 1EW

Southeastern customer services opening times

If you need to get in contact with Southeastern customer services, whether about New Cross or any other matter, their opening times are listed as:

Monday to Sunday 24 hours a day

Directions to New Cross

To find out how to get to New Cross station, visit Google Maps here – or click on our map below.


Details on New Cross train station

Here we have different statistics for New Cross station.

New Cross station information

All the information you need about New Cross station.

Station Name New Cross
Longitude -0.049719837
Latitude 51.49798847
Alpha Code, or TLC NWX
National Location Code (NLC) 5150
Owner/operator Southeastern
Strategic Route System (SRS) Border [nr Chirk] – Border [nr Wrexham]

New Cross station facts

Interested in knowing more about New Cross station? We have been able to source the following data on trains entering and exiting New Cross over the past few years. This generally acts as an indication of both how popular New Cross station is, but also as a key to how many popular routes are along the way. Of course, the higher the number of trains entering and exiting a station, the more it is used. For example, New Cross was entered and exited 3310728 times in 2017. These stats have been provided by a third party, and have not been collated by ourselves. See our table below for full details.

Year Number of trains entering and exiting New Cross station
Entries and Exits from New Cross in 2017 3310728
Entries and Exits from New Cross in 2016  3445274
Entries and Exits from New Cross in 2015  3019372
Entries and Exits from New Cross in 2014  2630606
Entries and Exits from New Cross in 2013  2480054
Entries and Exits from New Cross in 2012  2345248
Entries and Exits from New Cross in 2011  2063120
Entries and Exits from New Cross in 2010  1721814
Entries and Exits from New Cross in 2009  1839128
Entries and Exits from New Cross in 2008  1894569
Entries and Exits from New Cross in 2007  1742202
Entries and Exits from New Cross in 2006  2041661
Entries and Exits from New Cross in 2005   2065149

Find out more about New Cross operator Southeastern on our central hub for them here: http://www.trainstationlocations.uk/southeastern/