Prestwick Railway Station | Contact details, numbers, statistics, more

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According to details provided to us, Prestwick train station is owner/operated by ScotRail, who should be responsible for running of the station. As we are a third party website, please be aware that these details may not be valid.

As a rough guide, if you need to speak to someone about Prestwick station, getting in touch with ScotRail customer services may be advisable. You can phone the ScotRail contact number through our call connection service on 0843 902 8157. Calls to 0843 numbers can cost up to 7p per minute plus your network access charge.

If you would like to speak to someone at National Rail Enquiries about Prestwick railway station, or about ScotRail, you can get in contact with them through our call connection service on 0843 538 5217. Again, calls cost 7p per minute plus your network access charge.

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Contacting Prestwick station online

While we do not have a website for Prestwick , the ScotRail website is available at https://www.scotrail.co.uk. It is through there you may be able to get further details on Prestwick station, although we have listed the most important contact details below.

Prestwick station delays – compensation (delay repay)

As ever with the UK rail network, services are liable to be delayed. In many cases, if your train from Prestwick station is delayed, it would be advisable to get in contact with the operator of your train. In most cases, if your service is travelling through Prestwick, it is likely to be ScotRail who you need to get in touch with. You may be eligible for compensation through the Delay Repay scheme. More details, including how to claim, can be found here: https://www.scotrail.co.uk/plan-your-journey/our-delay-repay-guarantee

Prestwick Station Jobs

Naturally, there are many people who would like to work at Prestwick station, especially those from Prestwick and surrounding areas. The best way to find out if there are any jobs available is to visit the ScotRail website career section at https://www.scotrail.co.uk/about-scotrail/careers

Prestwick Station Timetables

To see live departures from Prestwick station, please see our interactive timetable below – provided by traintimes.org.uk. For any further information, consider visiting the ScotRail website’s own timetable section here: https://www.scotrail.co.uk/plan-your-journey/timetables-and-routes

Prestwick Complaints

If you need to make a complaint about Prestwick station – whether this be about littering, anti-social behaviour, a member of staff, or anything else at all, it may be advisable to get in contact with ScotRail via https://www.scotrail.co.uk/about-scotrail/contact-us/customer-complaints-handling-procedure.

Prestwick Station Lost Property

If you have lost any property at Prestwick, it could be worth getting in touch with ScotRail via our call connection number on 0843 902 8157 (calls cost up to 7p per minute, plus network access charge), or via the lost property section of their website at https://www.scotrail.co.uk/about-scotrail/contact-us/lost-property-and-luggage

Prestwick station postal address and email address

We have been unable to find the postal address for Prestwick station – however, station owners/operators (OWNER} are available to contact via post at

Transport for Wales South Gate House Wood Street Cardiff CF10 1EW

You can contact ScotRail customer services via email on customer.relations@scotrail.co.uk, who should be able to advise on Prestwick station.

Contact details for Prestwick station and ScotRail

Here are all the details you may need to get in contact with Prestwick station owners ScotRail. If there is anything missing from this page, please get in touch with us.

Department Contact details
Call Connection Number for ScotRail customer services 0843 902 8157
(Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
ScotRail Website https://www.scotrail.co.uk
Prestwick Jobs https://www.scotrail.co.uk/about-scotrail/careers
ScotRail Timetables https://www.scotrail.co.uk/plan-your-journey/timetables-and-routes
ScotRail Complaints https://www.scotrail.co.uk/about-scotrail/contact-us/customer-complaints-handling-procedure
Prestwick Lost Property https://www.scotrail.co.uk/about-scotrail/contact-us/lost-property-and-luggage
ScotRail Delay Repay Compensation https://www.scotrail.co.uk/plan-your-journey/our-delay-repay-guarantee
FAQS https://www.scotrail.co.uk/about-scotrail/contact-us/faqs
ScotRail Facebook https://en-gb.facebook.com/ScotRail/
ScotRail Twitter https://twitter.com/ScotRail?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Online customer service desk for ScotRail https://www.scotrail.co.uk/form/customer-relations
Email for ScotRail customer.relations@scotrail.co.uk
Postal address for ScotRail head office Transport for Wales South Gate House Wood Street Cardiff CF10 1EW

ScotRail customer services opening times

If you need to get in contact with ScotRail customer services, whether about Prestwick or any other matter, their opening times are listed as:

Monday to Friday – 08:30 – 18:15 Saturday – 09:00 – 16:00

Directions to Prestwick

To find out how to get to Prestwick station, visit Google Maps here – or click on our map below.


Details on Prestwick train station

Here we have different statistics for Prestwick station.

Prestwick station information

All the information you need about Prestwick station.

Station Name Prestwick
Longitude -4.615157458
Latitude 55.50170335
Alpha Code, or TLC PTW
National Location Code (NLC) 9543
Owner/operator ScotRail
Strategic Route System (SRS) Far North and Kyle Line

Prestwick station facts

Interested in knowing more about Prestwick station? We have been able to source the following data on trains entering and exiting Prestwick over the past few years. This generally acts as an indication of both how popular Prestwick station is, but also as a key to how many popular routes are along the way. Of course, the higher the number of trains entering and exiting a station, the more it is used. For example, Prestwick was entered and exited 420788 times in 2017. These stats have been provided by a third party, and have not been collated by ourselves. See our table below for full details.

Year Number of trains entering and exiting Prestwick station
Entries and Exits from Prestwick in 2017 420788
Entries and Exits from Prestwick in 2016  392858
Entries and Exits from Prestwick in 2015  375484
Entries and Exits from Prestwick in 2014  344300
Entries and Exits from Prestwick in 2013  346438
Entries and Exits from Prestwick in 2012  320068
Entries and Exits from Prestwick in 2011  320106
Entries and Exits from Prestwick in 2010  288190
Entries and Exits from Prestwick in 2009  286736
Entries and Exits from Prestwick in 2008  275649
Entries and Exits from Prestwick in 2007  282061
Entries and Exits from Prestwick in 2006  280090
Entries and Exits from Prestwick in 2005   254014

Find out more about Prestwick operator ScotRail on our central hub for them here: http://www.trainstationlocations.uk/scotrail/