Runcorn Railway Station | Contact details, numbers, statistics, more

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According to details provided to us, Runcorn train station is owner/operated by Virgin Trains (West Coast), who should be responsible for running of the station. As we are a third party website, please be aware that these details may not be valid.

As a rough guide, if you need to speak to someone about Runcorn station, getting in touch with Virgin Trains (West Coast) customer services may be advisable. You can phone the Virgin Trains (West Coast) contact number through our call connection service on 0843 902 8106. Calls to 0843 numbers can cost up to 7p per minute plus your network access charge.

If you would like to speak to someone at National Rail Enquiries about Runcorn railway station, or about Virgin Trains (West Coast), you can get in contact with them through our call connection service on 0843 538 5217. Again, calls cost 7p per minute plus your network access charge.

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Contacting Runcorn station online

While we do not have a website for Runcorn , the Virgin Trains (West Coast) website is available at https://www.virgintrains.co.uk. It is through there you may be able to get further details on Runcorn station, although we have listed the most important contact details below.

Runcorn station delays – compensation (delay repay)

As ever with the UK rail network, services are liable to be delayed. In many cases, if your train from Runcorn station is delayed, it would be advisable to get in contact with the operator of your train. In most cases, if your service is travelling through Runcorn, it is likely to be Virgin Trains (West Coast) who you need to get in touch with. You may be eligible for compensation through the Delay Repay scheme. More details, including how to claim, can be found here: https://www.gwr.com/help-and-support/refunds-and-compensation/delay-compensation

Runcorn Station Jobs

Naturally, there are many people who would like to work at Runcorn station, especially those from Runcorn and surrounding areas. The best way to find out if there are any jobs available is to visit the Virgin Trains (West Coast) website career section at https://www.virgintrains.co.uk/about/careers

Runcorn Station Timetables

To see live departures from Runcorn station, please see our interactive timetable below – provided by traintimes.org.uk. For any further information, consider visiting the Virgin Trains (West Coast) website’s own timetable section here: https://www.virgintrains.co.uk/travel-updates/train-timetables

Runcorn Complaints

If you need to make a complaint about Runcorn station – whether this be about littering, anti-social behaviour, a member of staff, or anything else at all, it may be advisable to get in contact with Virgin Trains (West Coast) via https://www.virgintrains.co.uk/complaint-enquiry.

Runcorn Station Lost Property

If you have lost any property at Runcorn, it could be worth getting in touch with Virgin Trains (West Coast) via our call connection number on 0843 902 8106 (calls cost up to 7p per minute, plus network access charge), or via the lost property section of their website at https://www.thameslinkrailway.com/help-and-support/journey-problems/lost-property

Runcorn station postal address and email address

We have been unable to find the postal address for Runcorn station – however, station owners/operators (OWNER} are available to contact via post at

Atrium Court 50 Waterloo Street Glasgow G2 6HQ

You can contact Virgin Trains (West Coast) customer services via email on customerservices@thameslinkrailway.com, who should be able to advise on Runcorn station.

Contact details for Runcorn station and Virgin Trains (West Coast)

Here are all the details you may need to get in contact with Runcorn station owners Virgin Trains (West Coast). If there is anything missing from this page, please get in touch with us.

Department Contact details
Call Connection Number for Virgin Trains (West Coast) customer services 0843 902 8106
(Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
Virgin Trains (West Coast) Website https://www.virgintrains.co.uk
Runcorn Jobs https://www.virgintrains.co.uk/about/careers
Virgin Trains (West Coast) Timetables https://www.virgintrains.co.uk/travel-updates/train-timetables
Virgin Trains (West Coast) Complaints https://www.virgintrains.co.uk/complaint-enquiry
Runcorn Lost Property https://www.thameslinkrailway.com/help-and-support/journey-problems/lost-property
Virgin Trains (West Coast) Delay Repay Compensation https://www.gwr.com/help-and-support/refunds-and-compensation/delay-compensation
FAQS https://www.thameslinkrailway.com/help-and-support/contact-us/faqs
Virgin Trains (West Coast) Facebook https://en-gb.facebook.com/virgintrains/
Virgin Trains (West Coast) Twitter https://twitter.com/VirginTrains?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Online customer service desk for Virgin Trains (West Coast) http://www.thameslinkrailway.com/contact-us/
Email for Virgin Trains (West Coast) customerservices@thameslinkrailway.com
Postal address for Virgin Trains (West Coast) head office Atrium Court 50 Waterloo Street Glasgow G2 6HQ

Virgin Trains (West Coast) customer services opening times

If you need to get in contact with Virgin Trains (West Coast) customer services, whether about Runcorn or any other matter, their opening times are listed as:

Monday to Sunday – 06:00 – 22:00

Directions to Runcorn

To find out how to get to Runcorn station, visit Google Maps here – or click on our map below.


Details on Runcorn train station

Here we have different statistics for Runcorn station.

Runcorn station information

All the information you need about Runcorn station.

Station Name Runcorn
Longitude -2.739251562
Latitude 53.33869751
Alpha Code, or TLC RUN
National Location Code (NLC) 2291
Owner/operator Virgin Trains (West Coast)
Strategic Route System (SRS) Exeter – Plymouth

Runcorn station facts

Interested in knowing more about Runcorn station? We have been able to source the following data on trains entering and exiting Runcorn over the past few years. This generally acts as an indication of both how popular Runcorn station is, but also as a key to how many popular routes are along the way. Of course, the higher the number of trains entering and exiting a station, the more it is used. For example, Runcorn was entered and exited 776558 times in 2017. These stats have been provided by a third party, and have not been collated by ourselves. See our table below for full details.

Year Number of trains entering and exiting Runcorn station
Entries and Exits from Runcorn in 2017 776558
Entries and Exits from Runcorn in 2016  757838
Entries and Exits from Runcorn in 2015  750320
Entries and Exits from Runcorn in 2014  706040
Entries and Exits from Runcorn in 2013  678996
Entries and Exits from Runcorn in 2012  661276
Entries and Exits from Runcorn in 2011  619882
Entries and Exits from Runcorn in 2010  535156
Entries and Exits from Runcorn in 2009  460768
Entries and Exits from Runcorn in 2008  442065
Entries and Exits from Runcorn in 2007  429706
Entries and Exits from Runcorn in 2006  369901
Entries and Exits from Runcorn in 2005   316017

Find out more about Runcorn operator Virgin Trains (West Coast) on our central hub for them here: http://www.trainstationlocations.uk/virgin-trains/