Getting in touch with ScotRail (Scotland’s Railway) is simple and easy, with multiple contact options for you to explore.
Firstly, ScotRail has an extensive Customer Relations page available on their website which can be found at https://www.scotrail.co.uk/form/customer-relations. Once there, you are directed to contact ScotRail by phone if you have an urgent enquiry, including information on what to do if you wish to report a safety issue. To do so, ScotRail request that you use a HelpPoint, contact a member of staff, or alternatively use the number above between 7am and 10pm
Alternatively, the ScotRail Customer Relations page has a detailed form for you complete, where your comments are welcomed about your experience with the services provided. Whether you have a general enquiry, would like to compliment or leave a complaint about any of ScotRail’s services or any offers you may have seen, you are encouraged to do so through this form.
ScotRail also has a detailed Contact us page which can be found at https://www.scotrail.co.uk/about-scotrail/contact-us. Here, you can find details on where to find ScotRail on social media; whether you prefer Facebook (www.facebook.com/ScotRail) or Twitter (www.twitter.com/ScotRail), there are options on either to message directly for any questions you may have, or a feed for any news and updates that ScotRail may have regarding your journey.
Dealing with ScotRail customer services
ScotRail also have an app available for download to your smartphone. This multi-purpose app allows you to search for and save your recent searches, and will keep you up to date with all the latest regarding the ScotRail network including any details of disruption, while also keeping record of your ticketing purchases. The app includes a convenient ‘contact us’ option found in the menu, as well as the ability to report any crime you may have witnessed on the railway. There is also the option to sign-up to any text and email alerts ScotRail may provide.
An alternative option for contacting ScotRail with regards to anything you may have seen or are concerned by, is ‘Snapp It!’. ‘Snapp It!’ is an app downloadable to your smartphone where you can take pictures and detail a small report about what you have seen (such as any maintenance you think is required), and track the progress of any problems you have reported.
How can I contact ScotRail?
If you would like to be more specific when contacting ScotRail, you can find a Contact Directory on the contact us page (https://www.scotrail.co.uk/about-scotrail/contact-us). There are multiple options for any enquiries you may have, from Customer Relations, to any Disability Assistance questions you may require. By clicking on the relevant department you will be given contact options, which may vary from a contact telephone number, an ‘Ask A Question’ form, or a postal address.