South Western Railway

South West trains have been in service since 1996. They can operate both in London and Wales. It has six lines which are well known the London Waterloo to Portsmouth, the South Western line, Portsmouth direct, London Waterloo to Reading lines, the Wessex line and the main West England. The trains cover many routes in London they give transport to both long distance and commuter passengers. They travel to urban and suburban areas.

To contact South Western Trains

The customer can get all the information about the rail network in their website. They have the telephone numbers for calling them and text messages. One can also write to them through freepost or send them a tweet. They also give refunds and compensation for the following reason cancelled or delayed journeys but the refunds forms have to be filled before twenty eight days. The money will include any service one had paid for but there is charge of some amount for administration. There are no refunds for advance tickets. The claims are directed to where one got the ticket.


The tickets have information that customers must give, for the company to give their best service. It has a place where one fills personal data and journey details. The south West trains have an application this is good for frequent customers since they can always buy their tickets from there. In addition they have different social media accounts that a passenger can use to contact them, Facebook, instagram and tweeter. They have many ways of getting their tickets, online which takes minutes and one will be ready to travel, phone through a customer service number that is available in their station and website, self-service ticket machine available in most of their stations which may either take card or cash and in the station one can get the ticket from ticket office.

Points make Prizes

They take care of their customers the employees are very friendly and offer catering services during the travel. They also give bonus to customers, like buying a ticket online one gets points and when using railcards one pays three quarter of the fare. Seasonal tickets give credit to passengers that use the same route and are frequent customers. Weekend super plan is the best offer one saves a lot especially if one owns a rail card. In case of lost properties during a travel or a visit to the company one has to give date and details on the item and it will recovered and can be sent to the owner.

Customer Service

The main focus is to give their customers the best service they can. They have assistance to all passengers including the ones with different disabilities. They make sure all the passengers rules are equal and fair to all. They give a platform to customers to air their views and also have days that they can meet the top managers. The rail network encourages the customers to tell them feedback on the services they got in order to better them.

Department Contact details
Call Connection Number for South West Trains customer services 0843 538 5372
(Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
South West Trains Website
Addlestone Jobs
South West Trains Timetables
South West Trains Complaints
Addlestone Lost Property
South West Trains Delay Repay Compensation
South West Trains Facebook
South West Trains Twitter
Online customer service desk for South West Trains
Email for South West Trains
Postal address for South West Trains head office South Western Railway Friars Bridge Court, 41-45 Blackfriars Road London SE1 8NZ