Southeastern

Southeastern is a rail network is one the busiest networks in the United Kingdom. It has been in business of transport from the year 2006. It has train services that operate between Kent and London and many parts of UK. This rail network is run by a venture joint called Govia and is one of the top operators in the country. They also run the Javelin trains which are known to be the first trains locally with high speed in UK.

Southeastern company has passenger journeys from Monday to Friday on their train services but limited journeys of about 2722 during the weekends. More than one hundred stations are managed and stations like Crofton Park and Bellingham are set aside for picking passengers in the morning. Southeastern rail network has more than enough employees who are instructed to give the passengers the best service required. The main aim of this transport network is to better their train and station services and to add more appealing ones. They are making sure the passengers are safe and secured when traveling .Reducing pollution by recycling waste products and decreasing the energy they are using. They thrive to make the local people feel good about train services they are giving.

HOW TO CONTACT SOUTHEASTERN RAIL NETWORK

There are many ways to contact the southeastern rail network. They have a booking form which can be gotten from their website. In the booking form one give personal and journey requirement like the two names, address number preferably two of them, town and county, telephone number email and postal code. The passenger has to state how they want to be informed either through phone or email. The departure part one has to state the hour, day month, and the year one wants to leave. In the same part for departure one states from which station, places one wants to pass or change the train and finally arrival station. The form has the return journey part but this is optional it has the same details as those one for departure.

Ease of access

They also help passengers in the form stated assistance will be given. The kind of assistance can be need of a wheelchair, Luggage assistance, guidance if blind or be helped to and from the journey. The form has an additional part that is optional, a box at the end of the booking form that requires the passenger to tick if they want to be contacted by the company to comment on the services they received. The above data is made available to rail network operators for the next three years. This is to ensure, for the next years they organise the services the passenger requires during the time they are travelling. The ticket can be gotten from their website and one can book directly from the site.

Improvements

Southeastern rail network is continuing to improve their services each day. They are increasing more seats and putting Wi-Fi in their trains. The most exciting part is that any passenger is recompensed if delayed by thirty minutes.

Department Contact details
Call Connection Number for Southeastern customer services 0843 509 2354
(Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
Southeastern Website https://www.southeasternrailway.co.uk
Adisham Jobs https://www.southeasternrailway.co.uk/about-us/careers-at-southeastern
Southeastern Timetables https://www.southeasternrailway.co.uk/travel-information
Southeastern Complaints https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/make-a-complaint
Adisham Lost Property https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/lost-property
Southeastern Delay Repay Compensation https://www.southeasternrailway.co.uk/compensation
FAQS https://www.southeasternrailway.co.uk/help-and-contact
Southeastern Facebook https://www.facebook.com/Southeastern-163182690403542/?ref=hl
Southeastern Twitter https://twitter.com/Se_Railway
Online customer service desk for Southeastern https://www.southeasternrailway.co.uk/contact
Email for Southeastern eyewitness@southeasternrailway.co.uk
Postal address for Southeastern head office 3rd Floor, 41-51 Grey Street, Newcastle-upon-Tyne NE1 6EE

Contents
1 Overview
2 History
3 Southeastern sub-brands
3.1 Highspeed
3.1.1 Javelin shuttle
3.2 Mainline
3.3 Metro
4 Routes
5 Ticketing
6 Performance
7 Rolling stock
7.1 Current fleet
7.2 Past fleet
8 Driver depots
9 Future of the franchise
10 See also
11 References
12 External links
Overview
Southeastern serves the main London stations of Charing Cross, Victoria, Blackfriars, Cannon Street, London Bridge, Waterloo East and St Pancras. The Southeastern network has a route mileage of 540, with 179 stations. About 70% of its services run to and from London.[6]

It is owned by Govia, a joint venture between Go-Ahead Group and Keolis, which also operates the neighbouring Southern franchise, which overlaps with Southeastern in some areas. The company’s formal name, under which it mounted its bid for the franchise, is London and South Eastern Railway (LSER).

The managing director is David Statham, who joined the company from First Capital Connect in 2014.[7]

History
In December 2003 the Strategic Rail Authority announced that Danish State Railways/Stagecoach, FirstGroup, Govia and MTR/Sea Containers had been shortlisted to bid for the new Integrated Kent franchise, which would replace the South Eastern franchise and include services on High Speed 1 operating from St Pancras.[8] In November 2005 the Department for Transport (DfT) announced Govia had been awarded the franchise; the services operated by South Eastern Trains transferred to Southeastern on 1 April 2006.[9][10][11]

The franchise was let for an initial eight years, with a two-year option dependent on performance targets being met. The opening of the second phase of High Speed 1 in November 2007 made available train paths on the traditional network previously used by Eurostar, allowing Southeastern to increase certain services in December 2007.[12] In December 2008, as part of the franchise agreement, responsibility for the Redhill to Tonbridge Line passed to Southern.[13] Southeastern high-speed services began full operations on 14 December 2009.[13] Having met the performance criteria, in March 2011 the DfT granted Govia a two-year franchise extension until March 2014.[14]

Following the DfT’s review after the cancellation of the InterCity West Coast franchise process, extensions were granted to the franchises due for renewal with Southeastern’s franchise extended until June 2018.[15][16] It was later extended until December 2018.[17]

In March 2009 the bay platforms at London Blackfriars closed for reconstruction as part of the Thameslink Programme. Southeastern services previously terminating at Blackfriars, mostly from Sevenoaks via the Catford loop, were extended to Kentish Town, St Albans, Luton or Bedford.[18] When the station fully reopened with new bay platforms in May 2012 these services continued to run, but in the evening and at weekend (when the station had been closed) instead of terminating at Victoria services now terminate at Blackfriars.[19]

Following the Department for Transport’s review after the cancellation of the InterCity West Coast franchise process, extensions were granted to the franchises due for renewal in the near future. In 2013, the coalition government extended Southeastern’s franchise, without competitive tender, from March 2014 to June 2018.[2] and in 2016 further extended it until December 2018.[3] The Invitation to Tender, detailing the improvements that must be made by the new franchisee, will be released in September 2017 and the contract will be awarded in August 2018.[20]

Amidst a background of ongoing rail strikes nationwide, in September 2017, Southeastern cleaning staff, outsourced to employment agency Wettons, voted to stage industrial action in a row over pay and working conditions.[21][22] The first strike by RMT-affiliated Wettons cleaning staff at Southeastern took place for 24 hours from 2030–2030 on 19–20 October 2017.[23][24] There has been no further industrial action since, although negotiations between the RMT, Southeastern and Wettons remain ongoing.

Southeastern sub-brands
[ vte ]
Southeastern High Speed

Class 395 at St Pancras

Off-peak journey times from Kent towns to London using classic lines and High Speed 1 in October 2012.
Highspeed
Southeastern[25] introduced a full timetable of domestic high-speed services branded Southeastern Highspeed over High Speed 1 between London St Pancras and Ashford International on 13 December 2009; a limited preview service had been running since 29 June 2009. High-speed trains use High Speed 1 calling at Stratford International and Ebbsfleet International. Trains from London to the Medway towns and Faversham leave the high-speed line at Ebbsfleet and continue via the North Kent line and Chatham Main Line. Trains for Dover Priory and Margate leave the high-speed line at Ashford International. A limited peak-hour service now also operates between St Pancras and Maidstone West via Ebbsfleet and Strood.

When bidding for the franchise, Southeastern made a point of advertising part-owner SNCF’s experience operating integrated high-speed train services on the French TGV network.[26] A fleet of 29 six-coach Shinkansen-derived high-speed ‘A-trains’ were built in Japan by Hitachi for this route.[27] Known as Class 395, this was Hitachi’s first train sale in Britain. The colour scheme for the high-speed trains is dark blue. The services are marketed as Southeastern Highspeed, and some of the trains are named after British Olympians such as Steve Redgrave and Ben Ainslie.[28][29]

At the same time there was the largest change to the timetable in the area in 40 years. With the fast trains now travelling over High Speed 1, the Charing Cross to Ashford stopping service was extended to Dover, Canterbury and Ramsgate.

Fares for journeys that include the High Speed 1 section of line (between St Pancras International and Gravesend) generally include a surcharge.

Javelin shuttle
“Olympic Javelin” redirects here. For the sport event, see Javelin throw at the Olympics.
Southeastern operated special high speed services using the Class 395 during the 2012 Summer Olympics and Paralympics, branded as the Olympic Javelin[30] or Javelin.[31][32] As a result, the class is still sometimes referred to as the Javelin.[33][34]

Announced as part of the successful London 2012 Olympic bid, it was an integral part of a plan to improve public transport in London in readiness for the Olympics, an area of the bid that was initially regarded as being poor by the International Olympic Committee (IOC).[35] The British Olympic Association applied to register Javelin as a UK trademark on 19 July 2005 and this was granted on 2 June 2006.[36]

The service ran for the duration of both games, between St Pancras International station and Ebbsfleet International station, via Stratford International station, which is close to the Olympic Park.[37] Eight trains per hour ran between St Pancras and Ebbsfleet, calling at Stratford, replacing the usual East Kent highspeed service. Two of these were extended to Ashford and one to Faversham. Between 11pm and 1am the service between St Pancras and Ebbsfleet was increased to twelve per hour.[38]

At St Pancras there is interchange with the London Underground and with trains to/from the Midlands, Scotland, and the North of England. For track capacity reasons, Eurostar trains, which have never called at Stratford, did not do so during the games.[37] It was expected that over 80% of Olympic spectators would travel to and from the venues by rail. Services to the Olympic Park were planned to offer a total capacity of 240,000 travellers per hour, some 25,000 of whom were expected to use the Javelin service.

Mainline

Class 375 Electrostar
Southeastern[39] is the key operator for Kent, and also serves East Sussex. ‘Mainline’ services connect central London with Dover, Folkestone, Hastings, Royal Tunbridge Wells, Ramsgate, Chatham, Maidstone and Canterbury. The backbone fleet on these services is the Class 375 Electrostar, although Class 377 Electrostars and Class 465/9 Networkers are also used on some routes.

In December 2009 Southeastern saw ‘Highspeed’ trains stopping at ‘Mainline’ stations, and some longer timings on ‘Mainline’ services as trains called at more stations. Services to Tonbridge were maintained at six trains per hour off-peak, two per hour going forward to Ashford and beyond, two per hour to Hastings, and two per hour terminating at Tunbridge Wells. With high-speed services reaching Faversham, the half-hourly Victoria to Faversham stopping service was replaced with an hourly service to Gillingham and additional stops on the “fast” services to London Victoria. On the Maidstone East Line, services from London Cannon Street to Ashford International via Maidstone East and from London Victoria to Maidstone East and to Canterbury West via Ashford were replaced by a half-hourly Victoria to Ashford service. The Strood to Paddock Wood service was extended to Tonbridge. The Sittingbourne to Sheerness on Sea Branch Line also comes under ‘Mainline’ services,[citation needed] but is mainly operated by Class 466 Networkers.

Metro
Southeastern[40] serves south-east and south London, its central stations being London Blackfriars, London Bridge, London Charing Cross, London Cannon Street, London Victoria and Waterloo East. ‘Metro’ trains serve Greenwich, New Cross, Lewisham, Dartford, Gravesend, Woolwich Arsenal, Hayes, Peckham Rye, Bromley South, Bickley, Bexleyheath, Petts Wood, Orpington and Sevenoaks. Southeastern runs Class 376 Electrostar, Class 466 & Class 465 Networkers for ‘Metro’ services, although a Class 375 Electrostar is used on occasion.

Routes
Current weekday off-peak services, with frequencies in trains per hour (tph), are:[41]

High Speed Line
Route tph Calling at
London St Pancras International to Faversham 1 Stratford International, Ebbsfleet International, Gravesend, Strood, Rochester, Chatham, Gillingham, Rainham and Sittingbourne
London St Pancras International loop service via Chatham 1 Stratford International, Ebbsfleet International, Gravesend, Strood, Rochester, Chatham, Gillingham, Rainham, Sittingbourne, Faversham, Whitstable, Herne Bay, Birchington-on-Sea, Margate, Broadstairs and Ramsgate
Service returns to St Pancras via Sandwich and Ashford
London St Pancras International loop service via Ashford 1 Stratford International, Ebbsfleet International, Ashford International, Folkestone West, Folkestone Central, Dover Priory, Martin Mill, Walmer, Deal and Sandwich
Service returns to St Pancras via Ramsgate and Chatham
London St Pancras International to Margate 1 Stratford International, Ebbsfleet International, Ashford International, Canterbury West, Ramsgate and Broadstairs
via Paddock Wood (Mainline)
Route tph Calling at
London Charing Cross to Dover Priory 1 Waterloo East, London Bridge, Sevenoaks, Tonbridge, Paddock Wood, Marden, Staplehurst, Headcorn, Pluckley, Ashford International, Westenhanger, Sandling, Folkestone West and Folkestone Central
London Charing Cross to Ramsgate 1 Waterloo East, London Bridge, Sevenoaks, Tonbridge, Paddock Wood, Marden, Staplehurst, Headcorn, Pluckley, Ashford International, Wye, Canterbury West, Sturry and Minster
via Tunbridge Wells (Mainline)
Route tph Calling at
London Charing Cross to Hastings 1 Waterloo East, London Bridge, Orpington, Sevenoaks, Tonbridge, High Brooms, Tunbridge Wells, Wadhurst, Battle and St Leonards Warrior Square
1 Waterloo East, London Bridge, Orpington, Sevenoaks, Tonbridge, High Brooms, Tunbridge Wells, Frant, Wadhurst, Stonegate, Etchingham, Robertsbridge, Battle, Crowhurst, West St Leonards and St Leonards Warrior Square
London Charing Cross to Tunbridge Wells 2 Waterloo East, London Bridge, Orpington, Sevenoaks, Hildenborough, Tonbridge and High Brooms
via Gillingham (Mainline)
Route tph Calling at
London Victoria to Ramsgate 1 Bromley South, Longfield, Meopham, Rochester, Chatham, Gillingham, Rainham, Sittingbourne, Faversham, Whitstable, Chestfield & Swalecliffe, Herne Bay, Birchington-on-Sea, Westgate-on-Sea, Margate, Broadstairs and Dumpton Park
London Victoria to Dover Priory 1 Bromley South, Longfield, Meopham, Rochester, Chatham, Gillingham, Rainham, Newington, Sittingbourne, Teynham, Faversham, Selling, Canterbury East, Bekesbourne, Adisham, Aylesham, Snowdown, Shepherds Well and Kearsney
1 Denmark Hill, Bromley South, St Mary Cray, Swanley, Farningham Road, Longfield, Meopham, Sole Street, Rochester, Chatham, Gillingham, Rainham, Sittingbourne, Faversham and Canterbury East
via Maidstone East (Mainline)
Route tph Calling at
London Victoria to Canterbury West 1 Bromley South, Swanley, Otford, Borough Green & Wrotham, West Malling, Maidstone East, Bearsted, Hollingbourne, Harrietsham, Lenham, Charing, Ashford International, Wye, Chilham and Chartham
London Victoria to Ashford International 1 Bromley South, St Mary Cray, Swanley, Otford, Kemsing, Borough Green & Wrotham, West Malling, East Malling, Barming, Maidstone East and Bearsted
Medway Valley (Mainline)
Route tph Calling at
Strood to Maidstone West 1 Cuxton, Halling, Snodland, New Hythe, Aylesford and Maidstone Barracks
Strood to Tonbridge 1 Cuxton, Halling, Snodland, New Hythe, Aylesford, Maidstone Barracks, Maidstone West, East Farleigh, Wateringbury, Yalding, Beltring and Paddock Wood
Sheerness Line (Mainline)
Route tph Calling at
Sittingbourne to Sheerness-on-Sea 2 Kemsley, Swale and Queenborough
Woolwich Line (Metro)
Route tph Calling at
London Cannon Street loop services via Woolwich Arsenal 4 London Bridge, Deptford, Greenwich, Maze Hill, Westcombe Park, Charlton, Woolwich Dockyard, Woolwich Arsenal, Plumstead, Abbey Wood, Belvedere, Erith and Slade Green
2tph return to Cannon Street via Crayford and Sidcup and 2tph return to Cannon Street via Barnehurst and Bexleyheath.
London Charing Cross to Dartford 2 Waterloo East, London Bridge, Lewisham, Blackheath, Charlton, Woolwich Dockyard, Woolwich Arsenal, Plumstead, Abbey Wood, Belvedere, Erith and Slade Green
Bexleyheath Line (Metro)
Route tph Calling at
London Victoria to Gravesend 2 Denmark Hill, Peckham Rye, Nunhead, Lewisham, Blackheath, Kidbrooke, Eltham, Falconwood, Welling, Bexleyheath, Barnehurst, Dartford and Greenhithe
London Charing Cross to Dartford 2 Waterloo East, London Bridge, Lewisham, Blackheath, Kidbrooke, Eltham, Falconwood, Welling, Bexleyheath and Barnehurst
London Cannon Street loop service via Bexleyheath 2 London Bridge, New Cross, St Johns, Lewisham, Blackheath, Kidbrooke, Eltham, Falconwood, Welling, Bexleyheath and Barnehurst
Service returns to Cannon Street via Slade Green and Woolwich.
Sidcup Line (Metro)
Route tph Calling at
London Charing Cross to Dartford 2 Waterloo East, London Bridge, Hither Green, Lee, Mottingham, New Eltham, Sidcup, Albany Park, Bexley and Crayford
London Charing Cross to Gravesend 2 Waterloo East, London Bridge, New Eltham, Sidcup, Bexley, Crayford, Dartford, Stone Crossing, Greenhithe, Swanscombe and Northfleet
London Cannon Street loop service via Sidcup 2 London Bridge, New Cross, St Johns, Lewisham, Hither Green, Lee, Mottingham, New Eltham, Sidcup, Albany Park, Bexley and Crayford
Service returns to Cannon Street via Slade Green and Woolwich.
Grove Park Line (Metro)
Route tph Calling at
London Charing Cross to Sevenoaks 2 Waterloo East, London Bridge, Hither Green, Grove Park, Elmstead Woods, Chislehurst, Petts Wood, Orpington, Chelsfield, Knockholt and Dunton Green
London Cannon Street to Orpington 2 London Bridge, New Cross, St Johns, Lewisham, Hither Green, Grove Park, Elmstead Woods, Chislehurst and Petts Wood
Route tph Calling at
London Charing Cross to Hayes 2 Waterloo East, London Bridge, Ladywell, Catford Bridge, Lower Sydenham, New Beckenham, Clock House, Elmers End, Eden Park and West Wickham
London Cannon Street to Hayes 2 London Bridge, New Cross, St Johns, Lewisham, Ladywell, Catford Bridge, Lower Sydenham, New Beckenham, Clock House, Elmers End, Eden Park and West Wickham
Bromley South Line (Metro)
Route tph Calling at
London Victoria to Bromley South 2 Brixton, Herne Hill, West Dulwich, Sydenham Hill, Penge East, Kent House, Beckenham Junction and Shortlands
London Victoria to Orpington 2 Brixton, Herne Hill, West Dulwich, Sydenham Hill, Penge East, Kent House, Beckenham Junction, Shortlands, Bromley South, Bickley and Petts Wood
Bromley North Branch (Metro)
Route tph Calling at
Grove Park to Bromley North 3 Sundridge Park
Ticketing
Oyster cards are now valid from all Zone 1–6 stations served by the company, including journeys on High Speed 1 between St Pancras International and Stratford International albeit at a special pay-as-you-go fare. Travelcards (including on Oyster) are however not valid on High Speed services.

Performance
Figures released by NR (Network Rail) rate punctuality at 85% (Public Performance Measure) over period 12 of 2015/16, and 87.3% moving annual average (MAA) for the 12 months up to March 2016.[42]

In late 2010 the company faced a barrage of criticism for its performance during extreme weather conditions in the south-east of England[43] and there are also allegations that Southeastern deliberately runs reduced services to skew its official performance figures.[44]

In 2014 a survey of UK rail passenger satisfaction showed Southeastern to be the lowest rated train operating company, with just forty percent of passengers believing that a good service is provided and a rating of only one out of five for value for money. Southeastern claimed that the reason for this is that people dislike going to work and that if the survey were to be retaken on a “sunny summer’s day” the outcome would be better for the company.[45]

However, in a survey (Best and worst UK train companies) carried out in February 2015 by Which? magazine, Southeastern continued to rank poorly, being rated as the second worst UK train operating train companies, with a customer score of just 44%. This was narrowly ahead of Thameslink and Great Northern, with 43%. Southeastern also achieved only 2/5 or 3/5 star ratings across the six specific categories assessed in the survey (such categories included Punctuality, Reliability and Cleanliness of toilets).[46]

Southeastern performed poorly in performance and passenger satisfaction in 2016, with the 2016 survey by “Which?” magazine finding Southeastern to be the joint-worst performing train operating company in Britain, with a customer score of just 46%.[47] The Spring 2016 National Rail Passenger Survey further underlined Southeastern’s continuing poor performance and passenger satisfaction.[48] The company issued a joint response with Network Rail on the day of publication, primarily blaming outside factors and survey methodology.[49]

Rolling stock
Southeastern operates a fleet of about 392 trains, all of which are electric multiple units.

Current fleet
Class Image Type Top speed Number Carriages Routes operated Built
mph km/h
375 Electrostar Refurb375306Strood19June15.jpg EMU 100 160 10 3 Mainline routes 1999–2005
102 4
376 Electrostar Class376londonbridge.jpg 75 120 36 5 Metro routes 2004–5
Class 376 Southeastern Diagram.PNG
377 Electrostar Southeastern 377504 in the new livery at London Victoria.jpg EMU 100 160 25 4 Mainline routes –
377501-8 cascaded permanently from Thameslink in December 2016. Rest of 377/5 Fleet cascaded over to Southeastern in September 2017 with 377163/4 also joining.

2008-9
Southeastern Class 377.png
395 Javelin Class 395 train passes through the depot, coast bound.jpg EMU 140 225 29 6 High Speed 1 services 2007–9
Hitachi Class 395.png
465 Networker Peckham Rye railway station MMB 04 465011.jpg EMU 75 120 147 4 Mainline and Metro routes + metro/mainline branches. 1991–4
466 Networker 466003 at Ashford International.jpg 43 2 Metro and limited mainline routes. 1993–4
Past fleet
The transfer of some routes to Southern and Thameslink allowed Southeastern to withdraw its small fleet of Class 508 EMUs and replace them with Networker stock cascaded from other services.

Class Image Type Top speed Number Cars Routes operated Built Withdrawn Notes
mph km/h
508/2 Class508-Three Bridges4669.JPG EMU 75 120 12 3 Rural routes (mainly branches) 1979–80 2008 Stored or Scrapped
Class 508 South Eastern Diagram.png
Driver depots
Southeastern’s drivers are based at the following locations;[50]

Ashford
Dover
Faversham
Gillingham
Grove Park
Hastings
Charing Cross
London Victoria (Eastern)
Orpington
Ramsgate
Slade Green
Tonbridge
Future of the franchise
Main article: South Eastern franchise
In January 2016, Transport for London announced its intention to take over the London suburban parts of the franchise from 2018, integrating the routes into a proposed metro network.[51] However, in December 2016, Transport Secretary Chris Grayling rejected Transport for London’s plan to take over Southeastern suburban services from 2018.[52]

In June 2017 the Department for Transport announced an Abellio/East Japan Railway Company/Mitsui consortium, incumbent Govia, Stagecoach and Trenitalia had been shortlisted to bid for the next South Eastern franchise.[53][54] On 10 August 2017, Trenitalia ceased interest in the franchise.[55] Alstom joined Stagecoach’s bid in February 2018.[56]

The Invitation to Tender for the next franchise was issued in November 2017.[57] The winning bidder is due to be announced in November 2018 and it will be renamed South Eastern Railway and will take over the franchise in April 2019.[58]