St.Austell Railway Station | Contact details, numbers, statistics, more

Calls cost 7p per minute, plus network access charges.
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According to details provided to us, St.Austell train station is owner/operated by Great Western Railway, who should be responsible for running of the station. As we are a third party website, please be aware that these details may not be valid.

As a rough guide, if you need to speak to someone about St.Austell station, getting in touch with Great Western Railway customer services may be advisable. You can phone the Great Western Railway contact number through our call connection service on 0843 509 2377. Calls to 0843 numbers can cost up to 7p per minute plus your network access charge.

If you would like to speak to someone at National Rail Enquiries about St.Austell railway station, or about Great Western Railway, you can get in contact with them through our call connection service on 0843 538 5217. Again, calls cost 7p per minute plus your network access charge.

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Contacting St.Austell station online

While we do not have a website for St.Austell , the Great Western Railway website is available at https://www.gwr.com. It is through there you may be able to get further details on St.Austell station, although we have listed the most important contact details below.

St.Austell station delays – compensation (delay repay)

As ever with the UK rail network, services are liable to be delayed. In many cases, if your train from St.Austell station is delayed, it would be advisable to get in contact with the operator of your train. In most cases, if your service is travelling through St.Austell, it is likely to be Great Western Railway who you need to get in touch with. You may be eligible for compensation through the Delay Repay scheme. More details, including how to claim, can be found here: https://www.northernrailway.co.uk/corporate/compensation-information

St.Austell Station Jobs

Naturally, there are many people who would like to work at St.Austell station, especially those from St.Austell and surrounding areas. The best way to find out if there are any jobs available is to visit the Great Western Railway website career section at https://www.gwr.com/careers

St.Austell Station Timetables

To see live departures from St.Austell station, please see our interactive timetable below – provided by traintimes.org.uk. For any further information, consider visiting the Great Western Railway website’s own timetable section here: https://www.londonnorthwesternrailway.co.uk

St.Austell Complaints

If you need to make a complaint about St.Austell station – whether this be about littering, anti-social behaviour, a member of staff, or anything else at all, it may be advisable to get in contact with Great Western Railway via https://www.gwr.com/making-a-complaint.

St.Austell Station Lost Property

If you have lost any property at St.Austell, it could be worth getting in touch with Great Western Railway via our call connection number on 0843 509 2377 (calls cost up to 7p per minute, plus network access charge), or via the lost property section of their website at https://tfwrail.wales/lost-property

St.Austell station postal address and email address

We have been unable to find the postal address for St.Austell station – however, station owners/operators (OWNER} are available to contact via post at

3rd Floor, 41-51 Grey Street, Newcastle-upon-Tyne NE1 6EE

You can contact Great Western Railway customer services via email on customer.relations@tfwrail.wales, who should be able to advise on St.Austell station.

Contact details for St.Austell station and Great Western Railway

Here are all the details you may need to get in contact with St.Austell station owners Great Western Railway. If there is anything missing from this page, please get in touch with us.

Department Contact details
Call Connection Number for Great Western Railway customer services 0843 509 2377
(Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
Great Western Railway Website https://www.gwr.com
St.Austell Jobs https://www.gwr.com/careers
Great Western Railway Timetables https://www.londonnorthwesternrailway.co.uk
Great Western Railway Complaints https://www.gwr.com/making-a-complaint
St.Austell Lost Property https://tfwrail.wales/lost-property
Great Western Railway Delay Repay Compensation https://www.northernrailway.co.uk/corporate/compensation-information
FAQS https://www.journeycheck.com/tfwrail/info/faqs
Great Western Railway Facebook https://en-gb.facebook.com/gwruk/
Great Western Railway Twitter https://twitter.com/GWRHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Online customer service desk for Great Western Railway https://tfw.gov.wales/contact
Email for Great Western Railway customer.relations@tfwrail.wales
Postal address for Great Western Railway head office 3rd Floor, 41-51 Grey Street, Newcastle-upon-Tyne NE1 6EE

Great Western Railway customer services opening times

If you need to get in contact with Great Western Railway customer services, whether about St.Austell or any other matter, their opening times are listed as:

Customer Services are available between 07:00 and 22:00, 7 days a week.

Directions to St.Austell

To find out how to get to St.Austell station, visit Google Maps here – or click on our map below.


Details on St.Austell train station

Here we have different statistics for St.Austell station.

St.Austell station information

All the information you need about St.Austell station.

Station Name St.Austell
Longitude -4.789360109
Latitude 50.33952315
Alpha Code, or TLC SAU
National Location Code (NLC) 3534
Owner/operator Great Western Railway
Strategic Route System (SRS) Middlesbrough – Whitby

St.Austell station facts

Interested in knowing more about St.Austell station? We have been able to source the following data on trains entering and exiting St.Austell over the past few years. This generally acts as an indication of both how popular St.Austell station is, but also as a key to how many popular routes are along the way. Of course, the higher the number of trains entering and exiting a station, the more it is used. For example, St.Austell was entered and exited 472538 times in 2017. These stats have been provided by a third party, and have not been collated by ourselves. See our table below for full details.

Year Number of trains entering and exiting St.Austell station
Entries and Exits from St.Austell in 2017 472538
Entries and Exits from St.Austell in 2016  464000
Entries and Exits from St.Austell in 2015  467806
Entries and Exits from St.Austell in 2014  461194
Entries and Exits from St.Austell in 2013  469074
Entries and Exits from St.Austell in 2012  466710
Entries and Exits from St.Austell in 2011  436440
Entries and Exits from St.Austell in 2010  395222
Entries and Exits from St.Austell in 2009  388878
Entries and Exits from St.Austell in 2008  360482
Entries and Exits from St.Austell in 2007  314613
Entries and Exits from St.Austell in 2006  281545
Entries and Exits from St.Austell in 2005   275056

Find out more about St.Austell operator Great Western Railway on our central hub for them here: http://www.trainstationlocations.uk/great-western-railway/