Stoke-On-Trent Railway Station | Contact details, numbers, statistics, more

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According to details provided to us, Stoke-On-Trent train station is owner/operated by Virgin Trains (West Coast), who should be responsible for running of the station. As we are a third party website, please be aware that these details may not be valid.

As a rough guide, if you need to speak to someone about Stoke-On-Trent station, getting in touch with Virgin Trains (West Coast) customer services may be advisable. You can phone the Virgin Trains (West Coast) contact number through our call connection service on 0843 902 8106. Calls to 0843 numbers can cost up to 7p per minute plus your network access charge.

If you would like to speak to someone at National Rail Enquiries about Stoke-On-Trent railway station, or about Virgin Trains (West Coast), you can get in contact with them through our call connection service on 0843 538 5217. Again, calls cost 7p per minute plus your network access charge.

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Contacting Stoke-On-Trent station online

While we do not have a website for Stoke-On-Trent , the Virgin Trains (West Coast) website is available at https://www.virgintrains.co.uk. It is through there you may be able to get further details on Stoke-On-Trent station, although we have listed the most important contact details below.

Stoke-On-Trent station delays – compensation (delay repay)

As ever with the UK rail network, services are liable to be delayed. In many cases, if your train from Stoke-On-Trent station is delayed, it would be advisable to get in contact with the operator of your train. In most cases, if your service is travelling through Stoke-On-Trent, it is likely to be Virgin Trains (West Coast) who you need to get in touch with. You may be eligible for compensation through the Delay Repay scheme. More details, including how to claim, can be found here: https://www.thameslinkrailway.com/tickets/buy-tickets/refunds-and-changing-your-ticket

Stoke-On-Trent Station Jobs

Naturally, there are many people who would like to work at Stoke-On-Trent station, especially those from Stoke-On-Trent and surrounding areas. The best way to find out if there are any jobs available is to visit the Virgin Trains (West Coast) website career section at https://www.virgintrains.co.uk/about/careers

Stoke-On-Trent Station Timetables

To see live departures from Stoke-On-Trent station, please see our interactive timetable below – provided by traintimes.org.uk. For any further information, consider visiting the Virgin Trains (West Coast) website’s own timetable section here: https://www.londonnorthwesternrailway.co.uk

Stoke-On-Trent Complaints

If you need to make a complaint about Stoke-On-Trent station – whether this be about littering, anti-social behaviour, a member of staff, or anything else at all, it may be advisable to get in contact with Virgin Trains (West Coast) via https://www.virgintrains.co.uk/complaint-enquiry.

Stoke-On-Trent Station Lost Property

If you have lost any property at Stoke-On-Trent, it could be worth getting in touch with Virgin Trains (West Coast) via our call connection number on 0843 902 8106 (calls cost up to 7p per minute, plus network access charge), or via the lost property section of their website at https://www.northernrailway.co.uk/travel/lost-property

Stoke-On-Trent station postal address and email address

We have been unable to find the postal address for Stoke-On-Trent station – however, station owners/operators (OWNER} are available to contact via post at

London

You can contact Virgin Trains (West Coast) customer services via email on enquiries@northernrailway.co.uk, who should be able to advise on Stoke-On-Trent station.

Contact details for Stoke-On-Trent station and Virgin Trains (West Coast)

Here are all the details you may need to get in contact with Stoke-On-Trent station owners Virgin Trains (West Coast). If there is anything missing from this page, please get in touch with us.

Department Contact details
Call Connection Number for Virgin Trains (West Coast) customer services 0843 902 8106
(Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
Virgin Trains (West Coast) Website https://www.virgintrains.co.uk
Stoke-On-Trent Jobs https://www.virgintrains.co.uk/about/careers
Virgin Trains (West Coast) Timetables https://www.londonnorthwesternrailway.co.uk
Virgin Trains (West Coast) Complaints https://www.virgintrains.co.uk/complaint-enquiry
Stoke-On-Trent Lost Property https://www.northernrailway.co.uk/travel/lost-property
Virgin Trains (West Coast) Delay Repay Compensation https://www.thameslinkrailway.com/tickets/buy-tickets/refunds-and-changing-your-ticket
FAQS https://www.northernrailway.co.uk/faq/tickets
Virgin Trains (West Coast) Facebook https://en-gb.facebook.com/virgintrains/
Virgin Trains (West Coast) Twitter https://twitter.com/VirginTrains?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Online customer service desk for Virgin Trains (West Coast) https://www.northernrailway.co.uk/help/contact/66-general-enquiry
Email for Virgin Trains (West Coast) enquiries@northernrailway.co.uk
Postal address for Virgin Trains (West Coast) head office London

Virgin Trains (West Coast) customer services opening times

If you need to get in contact with Virgin Trains (West Coast) customer services, whether about Stoke-On-Trent or any other matter, their opening times are listed as:

Monday to Saturday – 08:00 – 20:00 Sunday – 10:00 – 20:00

Directions to Stoke-On-Trent

To find out how to get to Stoke-On-Trent station, visit Google Maps here – or click on our map below.


Details on Stoke-On-Trent train station

Here we have different statistics for Stoke-On-Trent station.

Stoke-On-Trent station information

All the information you need about Stoke-On-Trent station.

Station Name Stoke-On-Trent
Longitude -2.180987611
Latitude 53.00798196
Alpha Code, or TLC SOT
National Location Code (NLC) 1314
Owner/operator Virgin Trains (West Coast)
Strategic Route System (SRS) St Pancras – Bedford

Stoke-On-Trent station facts

Interested in knowing more about Stoke-On-Trent station? We have been able to source the following data on trains entering and exiting Stoke-On-Trent over the past few years. This generally acts as an indication of both how popular Stoke-On-Trent station is, but also as a key to how many popular routes are along the way. Of course, the higher the number of trains entering and exiting a station, the more it is used. For example, Stoke-On-Trent was entered and exited 3092626 times in 2017. These stats have been provided by a third party, and have not been collated by ourselves. See our table below for full details.

Year Number of trains entering and exiting Stoke-On-Trent station
Entries and Exits from Stoke-On-Trent in 2017 3092626
Entries and Exits from Stoke-On-Trent in 2016  2840238
Entries and Exits from Stoke-On-Trent in 2015  2685300
Entries and Exits from Stoke-On-Trent in 2014  2647156
Entries and Exits from Stoke-On-Trent in 2013  2528380
Entries and Exits from Stoke-On-Trent in 2012  2444138
Entries and Exits from Stoke-On-Trent in 2011  2283038
Entries and Exits from Stoke-On-Trent in 2010  1990642
Entries and Exits from Stoke-On-Trent in 2009  1727358
Entries and Exits from Stoke-On-Trent in 2008  1701409
Entries and Exits from Stoke-On-Trent in 2007  1577493
Entries and Exits from Stoke-On-Trent in 2006  1403422
Entries and Exits from Stoke-On-Trent in 2005   1156025

Find out more about Stoke-On-Trent operator Virgin Trains (West Coast) on our central hub for them here: http://www.trainstationlocations.uk/virgin-trains/