Thornaby Railway Station | Contact details, numbers, statistics, more

Calls cost 7p per minute, plus network access charges.
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According to details provided to us, Thornaby train station is owner/operated by TransPennine Express, who should be responsible for running of the station. As we are a third party website, please be aware that these details may not be valid.

As a rough guide, if you need to speak to someone about Thornaby station, getting in touch with TransPennine Express customer services may be advisable. You can phone the TransPennine Express contact number through our call connection service on 0843 509 2371. Calls to 0843 numbers can cost up to 7p per minute plus your network access charge.

If you would like to speak to someone at National Rail Enquiries about Thornaby railway station, or about TransPennine Express, you can get in contact with them through our call connection service on 0843 538 5217. Again, calls cost 7p per minute plus your network access charge.

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Contacting Thornaby station online

While we do not have a website for Thornaby , the TransPennine Express website is available at https://www.tpexpress.co.uk. It is through there you may be able to get further details on Thornaby station, although we have listed the most important contact details below.

Thornaby station delays – compensation (delay repay)

As ever with the UK rail network, services are liable to be delayed. In many cases, if your train from Thornaby station is delayed, it would be advisable to get in contact with the operator of your train. In most cases, if your service is travelling through Thornaby, it is likely to be TransPennine Express who you need to get in touch with. You may be eligible for compensation through the Delay Repay scheme. More details, including how to claim, can be found here: https://www.scotrail.co.uk/plan-your-journey/our-delay-repay-guarantee

Thornaby Station Jobs

Naturally, there are many people who would like to work at Thornaby station, especially those from Thornaby and surrounding areas. The best way to find out if there are any jobs available is to visit the TransPennine Express website career section at https://www.tpexpress.co.uk/about-us/careers

Thornaby Station Timetables

To see live departures from Thornaby station, please see our interactive timetable below – provided by traintimes.org.uk. For any further information, consider visiting the TransPennine Express website’s own timetable section here: https://www.northernrailway.co.uk/travel/timetables

Thornaby Complaints

If you need to make a complaint about Thornaby station – whether this be about littering, anti-social behaviour, a member of staff, or anything else at all, it may be advisable to get in contact with TransPennine Express via https://www.tpexpress.co.uk/help/contact-us.

Thornaby Station Lost Property

If you have lost any property at Thornaby, it could be worth getting in touch with TransPennine Express via our call connection number on 0843 509 2371 (calls cost up to 7p per minute, plus network access charge), or via the lost property section of their website at https://www.scotrail.co.uk/about-scotrail/contact-us/lost-property-and-luggage

Thornaby station postal address and email address

We have been unable to find the postal address for Thornaby station – however, station owners/operators (OWNER} are available to contact via post at

“Network Rail

You can contact TransPennine Express customer services via email on customer.relations@scotrail.co.uk, who should be able to advise on Thornaby station.

Contact details for Thornaby station and TransPennine Express

Here are all the details you may need to get in contact with Thornaby station owners TransPennine Express. If there is anything missing from this page, please get in touch with us.

Department Contact details
Call Connection Number for TransPennine Express customer services 0843 509 2371
(Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
TransPennine Express Website https://www.tpexpress.co.uk
Thornaby Jobs https://www.tpexpress.co.uk/about-us/careers
TransPennine Express Timetables https://www.northernrailway.co.uk/travel/timetables
TransPennine Express Complaints https://www.tpexpress.co.uk/help/contact-us
Thornaby Lost Property https://www.scotrail.co.uk/about-scotrail/contact-us/lost-property-and-luggage
TransPennine Express Delay Repay Compensation https://www.scotrail.co.uk/plan-your-journey/our-delay-repay-guarantee
FAQS https://www.scotrail.co.uk/about-scotrail/contact-us/faqs
TransPennine Express Facebook https://en-gb.facebook.com/TPExpressTrains/
TransPennine Express Twitter https://twitter.com/TPExpressTrains
Online customer service desk for TransPennine Express https://www.scotrail.co.uk/form/customer-relations
Email for TransPennine Express customer.relations@scotrail.co.uk
Postal address for TransPennine Express head office “Network Rail

TransPennine Express customer services opening times

If you need to get in contact with TransPennine Express customer services, whether about Thornaby or any other matter, their opening times are listed as:

Monday to Friday 08:00 – 20:00 Saturday – 08:00 – 20:00 Sunday – 11:00 – 20:00

Directions to Thornaby

To find out how to get to Thornaby station, visit Google Maps here – or click on our map below.


Details on Thornaby train station

Here we have different statistics for Thornaby station.

Thornaby station information

All the information you need about Thornaby station.

Station Name Thornaby
Longitude -1.301412071
Latitude 54.55927091
Alpha Code, or TLC TBY
National Location Code (NLC) 7976
Owner/operator TransPennine Express
Strategic Route System (SRS) Glasgow North Electric Routes

Thornaby station facts

Interested in knowing more about Thornaby station? We have been able to source the following data on trains entering and exiting Thornaby over the past few years. This generally acts as an indication of both how popular Thornaby station is, but also as a key to how many popular routes are along the way. Of course, the higher the number of trains entering and exiting a station, the more it is used. For example, Thornaby was entered and exited 633960 times in 2017. These stats have been provided by a third party, and have not been collated by ourselves. See our table below for full details.

Year Number of trains entering and exiting Thornaby station
Entries and Exits from Thornaby in 2017 633960
Entries and Exits from Thornaby in 2016  609152
Entries and Exits from Thornaby in 2015  592300
Entries and Exits from Thornaby in 2014  583103
Entries and Exits from Thornaby in 2013  570986
Entries and Exits from Thornaby in 2012  574596
Entries and Exits from Thornaby in 2011  569218
Entries and Exits from Thornaby in 2010  492840
Entries and Exits from Thornaby in 2009  479078
Entries and Exits from Thornaby in 2008  450568
Entries and Exits from Thornaby in 2007  406359
Entries and Exits from Thornaby in 2006  358699
Entries and Exits from Thornaby in 2005   322520

Find out more about Thornaby operator TransPennine Express on our central hub for them here: http://www.trainstationlocations.uk/transpennine-express/