TransPennine Express

TransPennine is a travelling company that is dedicated to understanding customer’s travelling needs and doing their best to provide a great service. Their goal is to ensure you travel smoothly and for this to be possible, there has to be an enabling factor. TransPennine Express has a customer service that is dedicated to making sure that the customers are comfortable at all times.

How to Contact the Customer Support at TransPennine Express

If there is anything TransPennine adores is their customers. The company makes it their goal to know the customer’s experience with at their stations, when they are on board on any of the trains, and the services the staff offer to them. That is why there is a dedicated Customer Relations team that is always available 24/7. The members of this team are well-trained and they handle matters in a professional way. They are also very friendly people who you can contact at any time. TransPennine Express has different ways that customers can contact the Customer Relations team.

Do You Have any Enquiries?

If you have any queries that you would like to submit to the company such as delay complains, you can do this simply by clicking a quick link they have on their website. For all the other queries, you can use their email to contact them. You can send them an email through tpecustomer.relations@firstgroup.com. You can also call them on 0345 600 1671. The customer relations team id free to chat as from 06:00 to 23:00 all days of the week. They exclude holidays such as Christmas day, Boxing day, while on New Year’s eve and on the New year day they can be contacted from 6:00 to 18:00. In case you have any trouble purchasing the tickets online, you can also contact them and they will get it sorted.
TransPennine aims at responding to customers’ enquiries within a short period. However, depending on your query, it might go up to 20 days before they give you a response. This is a little bit long waiting time and in future it should be shortened.

Use Social Media

TransPennine Express has various methods that customers can use to communicate with them. You can chat with them on Facebook at TPExpress Trains and on Twitter @TPExpressTrains. You can also follow these pages for any new updates, latest news and the interesting things that are happening in the North and Scotland. In case you have a train service query you can send a tweet to their customer service on twitter @TPEAssist. This site is monitored 24/7.

FAQ’s

For those who love self-help, there is a FAQs section on the site. The FAQs section has well-detailed answers about all the most common questions about the company. Apart from that, there are many quick links on the site that you can use at any time to get whatever help you want on TransPennine Express. With all these options, contacting the customer relations at TransPennine should be very simple.

Department Contact details
Call Connection Number for TransPennine Express customer services 0843 509 2371
(Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
TransPennine Express Website https://www.tpexpress.co.uk
Arnside Jobs https://www.tpexpress.co.uk/about-us/careers
TransPennine Express Timetables https://www.tpexpress.co.uk/travel-updates/timetables
TransPennine Express Complaints https://www.tpexpress.co.uk/help/contact-us
Arnside Lost Property https://www.tpexpress.co.uk/help/lost-property
TransPennine Express Delay Repay Compensation https://www.tpexpress.co.uk/help/delay-repay-compensation
FAQS https://www.tpexpress.co.uk/help/contact-us/faqs
TransPennine Express Facebook https://en-gb.facebook.com/TPExpressTrains/
TransPennine Express Twitter https://twitter.com/TPExpressTrains
Online customer service desk for TransPennine Express https://www.tpexpress.co.uk/help/contact-us
Email for TransPennine Express tpecustomer.relations@firstgroup.com
Postal address for TransPennine Express head office 7th Floor, Bridgewater House 60 Whitworth Street Manchester M1 6LT