Transport for Wales | Contact details, numbers, information

Transport For Wales is a rail service operating in the United Kingdom. This current franchise was started earlier in 2018.

Transport for Wales (or TFW) can be contacted several ways including email, phone, social media platforms such as Twitter or by submitting an electronic form to them via their website:

Contacting Transport for Wales via phone

The Transport for Wales number is available for customers to call Monday to Saturday from 8AM to 8PM. Alternatively you cal call TFW on Sundays from 11AM to 8PM.

There is an option for customers to speak to TFW in Welsh on this line. Simply hit the number ‘1’ button on your mobile or landline.

Contacting Transport for Wales Via Email

TFW’s email is customer.relations@tfwrail.wales

Contacting Transport for Wales on Social Media

TFW have three social media accounts that can be used as a way to contact them. These include Twitter, Instagram and Facebook. All of these accounts are called TFWrail and should be quite easy to find.

Writing to Transport for Wales

If you prefer you can write to TFW. Their address is as follows:

Customer Relations
Transport for Wales
Rail Services
St. Mary’s House
47 Penarth Road
Cardiff
CF10 5DJ

Contacting Transport for Wales online

TFW has a contact form that can be used instead of the other channels. You’ll have to submit a name, address, email and of course your comment. This cannot exceed 10,000 words.

Why do people contact Transport for Wales?

There are many different reasons why a customer may need to contact TFW and depending on this reason Transport For Wales will handle it differently.

Complaints

TFW encourage the customer to use all the above channels of communication in order to make a complaint. If, however, you wish to submit a complaint form instead you may.

Before you can, you’ll have to choose what sort of complaint it is. These include:

  • The actual train journey
  • The staff
  • The information provided
  • Tickets
  • Refunds
  • Stations
  • Or other

Compensation

Another reason for communicating with TFW is to claim compensation if you are delayed more than 30 minutes. In the case that you were, TFW will refund your ticket in part or full. This will depend on how much of a delay you experienced on your journey. You’ll have to fill in a form to receive this compensation.

Lost and Stolen

Lost items can be attempted to be retrieved by TFW. You’ll have to complete a form that’ll include information such as:

  • Your journey’s beginning and end
  • Date you lost your property
  • What the item was
  • Your personal details

Items that are retrieved can be collected from Newport station or alternatively posted by a courier. The Newport address for lost property is:

Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX

They are open Monday to Friday from 10AM to 4PM.

It should be noted that you will be charged £2 handling fee for any lost items. Items you believed to have been stolen should be reported to the British Transport Police.

Department Contact details
Call Connection Number for Transport for Wales customer services 0843 509 2389
(Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
Transport for Wales Website https://tfw.gov.wales
Barry Docks Jobs https://tfw.gov.wales/about/careers
Transport for Wales Timetables https://www.journeycheck.com/tfwrail/
Transport for Wales Complaints https://tfwrail.wales/complaint-submission
Barry Docks Lost Property https://tfwrail.wales/lost-property
Transport for Wales Delay Repay Compensation https://tfwrail.wales/delay-compensation
FAQS https://www.journeycheck.com/tfwrail/info/faqs
Transport for Wales Facebook https://en-gb.facebook.com/pages/category/Government-Organization/Transport-for-Wales-Trafnidiaeth-Cymru-126096828005267/
Transport for Wales Twitter https://twitter.com/transport_wales?lang=en
Online customer service desk for Transport for Wales https://tfw.gov.wales/contact
Email for Transport for Wales customer.relations@tfwrail.wales
Postal address for Transport for Wales head office Transport for Wales South Gate House Wood Street Cardiff CF10 1EW