Waterloo (East) Railway Station | Contact details, numbers, statistics, more

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According to details provided to us, Waterloo (East) train station is owner/operated by Southeastern, who should be responsible for running of the station. As we are a third party website, please be aware that these details may not be valid.

As a rough guide, if you need to speak to someone about Waterloo (East) station, getting in touch with Southeastern customer services may be advisable. You can phone the Southeastern contact number through our call connection service on 0843 509 2354. Calls to 0843 numbers can cost up to 7p per minute plus your network access charge.

If you would like to speak to someone at National Rail Enquiries about Waterloo (East) railway station, or about Southeastern, you can get in contact with them through our call connection service on 0843 538 5217. Again, calls cost 7p per minute plus your network access charge.

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Contacting Waterloo (East) station online

While we do not have a website for Waterloo (East) , the Southeastern website is available at https://www.southeasternrailway.co.uk. It is through there you may be able to get further details on Waterloo (East) station, although we have listed the most important contact details below.

Waterloo (East) station delays – compensation (delay repay)

As ever with the UK rail network, services are liable to be delayed. In many cases, if your train from Waterloo (East) station is delayed, it would be advisable to get in contact with the operator of your train. In most cases, if your service is travelling through Waterloo (East), it is likely to be Southeastern who you need to get in touch with. You may be eligible for compensation through the Delay Repay scheme. More details, including how to claim, can be found here: https://tfwrail.wales/delay-compensation

Waterloo (East) Station Jobs

Naturally, there are many people who would like to work at Waterloo (East) station, especially those from Waterloo (East) and surrounding areas. The best way to find out if there are any jobs available is to visit the Southeastern website career section at https://www.southeasternrailway.co.uk/about-us/careers-at-southeastern

Waterloo (East) Station Timetables

To see live departures from Waterloo (East) station, please see our interactive timetable below – provided by traintimes.org.uk. For any further information, consider visiting the Southeastern website’s own timetable section here: https://www.journeycheck.com/tfwrail/

Waterloo (East) Complaints

If you need to make a complaint about Waterloo (East) station – whether this be about littering, anti-social behaviour, a member of staff, or anything else at all, it may be advisable to get in contact with Southeastern via https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/make-a-complaint.

Waterloo (East) Station Lost Property

If you have lost any property at Waterloo (East), it could be worth getting in touch with Southeastern via our call connection number on 0843 509 2354 (calls cost up to 7p per minute, plus network access charge), or via the lost property section of their website at https://www.scotrail.co.uk/about-scotrail/contact-us/lost-property-and-luggage

Waterloo (East) station postal address and email address

We have been unable to find the postal address for Waterloo (East) station – however, station owners/operators (OWNER} are available to contact via post at

Arriva Rail North Limited 1 Admiral Way Doxford International Business Park Sunderland SR3 3XP

You can contact Southeastern customer services via email on customer.relations@scotrail.co.uk, who should be able to advise on Waterloo (East) station.

Contact details for Waterloo (East) station and Southeastern

Here are all the details you may need to get in contact with Waterloo (East) station owners Southeastern. If there is anything missing from this page, please get in touch with us.

Department Contact details
Call Connection Number for Southeastern customer services 0843 509 2354
(Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
Southeastern Website https://www.southeasternrailway.co.uk
Waterloo (East) Jobs https://www.southeasternrailway.co.uk/about-us/careers-at-southeastern
Southeastern Timetables https://www.journeycheck.com/tfwrail/
Southeastern Complaints https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/make-a-complaint
Waterloo (East) Lost Property https://www.scotrail.co.uk/about-scotrail/contact-us/lost-property-and-luggage
Southeastern Delay Repay Compensation https://tfwrail.wales/delay-compensation
FAQS https://www.scotrail.co.uk/about-scotrail/contact-us/faqs
Southeastern Facebook https://www.facebook.com/Southeastern-163182690403542/?ref=hl
Southeastern Twitter https://twitter.com/Se_Railway
Online customer service desk for Southeastern https://www.scotrail.co.uk/form/customer-relations
Email for Southeastern customer.relations@scotrail.co.uk
Postal address for Southeastern head office Arriva Rail North Limited 1 Admiral Way Doxford International Business Park Sunderland SR3 3XP

Southeastern customer services opening times

If you need to get in contact with Southeastern customer services, whether about Waterloo (East) or any other matter, their opening times are listed as:

Monday – Friday: 07:00 – 19:00 Saturday & Sunday: 08:00 – 16:00

Directions to Waterloo (East)

To find out how to get to Waterloo (East) station, visit Google Maps here – or click on our map below.


Details on Waterloo (East) train station

Here we have different statistics for Waterloo (East) station.

Waterloo (East) station information

All the information you need about Waterloo (East) station.

Station Name Waterloo (East)
Longitude -0.108898165
Latitude 51.50407456
Alpha Code, or TLC WAE
National Location Code (NLC) 5158
Owner/operator Southeastern
Strategic Route System (SRS) South Wales Valleys

Waterloo (East) station facts

Interested in knowing more about Waterloo (East) station? We have been able to source the following data on trains entering and exiting Waterloo (East) over the past few years. This generally acts as an indication of both how popular Waterloo (East) station is, but also as a key to how many popular routes are along the way. Of course, the higher the number of trains entering and exiting a station, the more it is used. For example, Waterloo (East) was entered and exited 10324542 times in 2017. These stats have been provided by a third party, and have not been collated by ourselves. See our table below for full details.

Year Number of trains entering and exiting Waterloo (East) station
Entries and Exits from Waterloo (East) in 2017 10324542
Entries and Exits from Waterloo (East) in 2016  9920648
Entries and Exits from Waterloo (East) in 2015  7871882
Entries and Exits from Waterloo (East) in 2014  7307452
Entries and Exits from Waterloo (East) in 2013  6793930
Entries and Exits from Waterloo (East) in 2012  6653432
Entries and Exits from Waterloo (East) in 2011  6637737
Entries and Exits from Waterloo (East) in 2010  6497704
Entries and Exits from Waterloo (East) in 2009  6707128
Entries and Exits from Waterloo (East) in 2008  6537245
Entries and Exits from Waterloo (East) in 2007  6328853
Entries and Exits from Waterloo (East) in 2006  4904157
Entries and Exits from Waterloo (East) in 2005   4905257

Find out more about Waterloo (East) operator Southeastern on our central hub for them here: http://www.trainstationlocations.uk/southeastern/