Waterloo Railway Station | Contact details, numbers, statistics, more

Calls cost 7p per minute, plus network access charges.

According to details provided to us, Waterloo train station is owner/operated by Network Rail, who should be responsible for running of the station. As we are a third party website, please be aware that these details may not be valid.

As a rough guide, if you need to speak to someone about Waterloo station, getting in touch with Network Rail customer services may be advisable. You can phone the Network Rail contact number through our call connection service on 0843 509 2337. Calls to 0843 numbers can cost up to 7p per minute plus your network access charge.

If you would like to speak to someone at National Rail Enquiries about Waterloo railway station, or about Network Rail, you can get in contact with them through our call connection service on 0843 538 5217. Again, calls cost 7p per minute plus your network access charge.

Contents

Contacting Waterloo station online

While we do not have a website for Waterloo , the Network Rail website is available at https://www.networkrail.co.uk. It is through there you may be able to get further details on Waterloo station, although we have listed the most important contact details below.

Waterloo station delays – compensation (delay repay)

As ever with the UK rail network, services are liable to be delayed. In many cases, if your train from Waterloo station is delayed, it would be advisable to get in contact with the operator of your train. In most cases, if your service is travelling through Waterloo, it is likely to be Network Rail who you need to get in touch with. You may be eligible for compensation through the Delay Repay scheme. More details, including how to claim, can be found here: https://tfwrail.wales/delay-compensation

Waterloo Station Jobs

Naturally, there are many people who would like to work at Waterloo station, especially those from Waterloo and surrounding areas. The best way to find out if there are any jobs available is to visit the Network Rail website career section at https://www.networkrail.co.uk/careers/

Waterloo Station Timetables

To see live departures from Waterloo station, please see our interactive timetable below – provided by traintimes.org.uk. For any further information, consider visiting the Network Rail website’s own timetable section here: https://www.gwr.com/plan-journey/train-times

Waterloo Complaints

If you need to make a complaint about Waterloo station – whether this be about littering, anti-social behaviour, a member of staff, or anything else at all, it may be advisable to get in contact with Network Rail via https://www.networkrail.co.uk/wp-content/uploads/2017/01/Network-Rail-Complaints-Handling-Procedure-for-Passengers.pdf.

Waterloo Station Lost Property

If you have lost any property at Waterloo, it could be worth getting in touch with Network Rail via our call connection number on 0843 509 2337 (calls cost up to 7p per minute, plus network access charge), or via the lost property section of their website at https://www.tpexpress.co.uk/help/lost-property

Waterloo station postal address and email address

We have been unable to find the postal address for Waterloo station – however, station owners/operators (OWNER} are available to contact via post at

Great Western Railway, Milford House, 1 Milford Street, Swindon, SN1 1H

You can contact Network Rail customer services via email on tpecustomer.relations@firstgroup.com, who should be able to advise on Waterloo station.

Contact details for Waterloo station and Network Rail

Here are all the details you may need to get in contact with Waterloo station owners Network Rail. If there is anything missing from this page, please get in touch with us.

Department Contact details
Call Connection Number for Network Rail customer services 0843 509 2337
(Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
Network Rail Website https://www.networkrail.co.uk
Waterloo Jobs https://www.networkrail.co.uk/careers/
Network Rail Timetables https://www.gwr.com/plan-journey/train-times
Network Rail Complaints https://www.networkrail.co.uk/wp-content/uploads/2017/01/Network-Rail-Complaints-Handling-Procedure-for-Passengers.pdf
Waterloo Lost Property https://www.tpexpress.co.uk/help/lost-property
Network Rail Delay Repay Compensation https://tfwrail.wales/delay-compensation
FAQS https://www.tpexpress.co.uk/help/contact-us/faqs
Network Rail Facebook https://en-gb.facebook.com/networkrail/
Network Rail Twitter https://twitter.com/networkrail?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Online customer service desk for Network Rail https://www.tpexpress.co.uk/help/contact-us
Email for Network Rail tpecustomer.relations@firstgroup.com
Postal address for Network Rail head office Great Western Railway, Milford House, 1 Milford Street, Swindon, SN1 1H

Network Rail customer services opening times

If you need to get in contact with Network Rail customer services, whether about Waterloo or any other matter, their opening times are listed as:

Customer Services are available between 07:00 and 22:00, 7 days a week.

Directions to Waterloo

To find out how to get to Waterloo station, visit Google Maps here – or click on our map below.


Details on Waterloo train station

Here we have different statistics for Waterloo station.

Waterloo station information

All the information you need about Waterloo station.

Station Name Waterloo
Longitude -0.113108948
Latitude 51.50329709
Alpha Code, or TLC WAT
National Location Code (NLC) 5598
Owner/operator Network Rail
Strategic Route System (SRS) South Wales Valleys

Waterloo station facts

Interested in knowing more about Waterloo station? We have been able to source the following data on trains entering and exiting Waterloo over the past few years. This generally acts as an indication of both how popular Waterloo station is, but also as a key to how many popular routes are along the way. Of course, the higher the number of trains entering and exiting a station, the more it is used. For example, Waterloo was entered and exited 99403096 times in 2017. These stats have been provided by a third party, and have not been collated by ourselves. See our table below for full details.

Year Number of trains entering and exiting Waterloo station
Entries and Exits from Waterloo in 2017 99403096
Entries and Exits from Waterloo in 2016  99148388
Entries and Exits from Waterloo in 2015  99201604
Entries and Exits from Waterloo in 2014  98442742
Entries and Exits from Waterloo in 2013  95936542
Entries and Exits from Waterloo in 2012  94045510
Entries and Exits from Waterloo in 2011  91750382
Entries and Exits from Waterloo in 2010  86397666
Entries and Exits from Waterloo in 2009  87930076
Entries and Exits from Waterloo in 2008  91452130
Entries and Exits from Waterloo in 2007  83993314
Entries and Exits from Waterloo in 2006  61036093
Entries and Exits from Waterloo in 2005   62388929

Find out more about Waterloo operator Network Rail on our central hub for them here: http://www.trainstationlocations.uk/network-rail/