West Midlands Trains

The train service in London is one of the most reliable means of transport in the city. One of the contributing factors to the excellence of this service is the ability of commuters to contact the rail network in case of any queries. This article explores the practical steps that will enable you to contact the rail network’s customer care should need arise for doing so.

Contact Details

The London Midland Train has a variety of contacts that members of the public can use to get in touch with its customer care. The customer care number is 0843 506 0288 (Calls cost 7p per minute, plus network access charge) for lost and found. In addition to the phone numbers that are always available for one to reach out to, the train service also has two operational email addresses: londonmidland@journeycall.com and comments@londonmidland.com

The London Midland also allows customers to visit their head offices on 41-45 Grey Street, 3rd Floor, Newcastle upon Tyne, NE1 6EE.

Reasons for Contacting the Customer Care

There are no specific types of queries that are allowed or not allowed by the London Midland. Many of the commuters call in, however, to inquire about departure and arrival time. Others also call in to ask for items that they might have lost on board the train at different stations. Refunds are also common types of queries that the customer care receives on a daily basis.

When calling the customer service, one is advised to use each contact detail for its specified function. For example, comments are more likely to be read if addressed to the train service via its dedicated comments email address comments@londonmidland.com. Failure to follow this simple instruction will result in your query either being responded to late or not being addressed altogether.

Response Rate

The London Midland on average transports 65 million in a year, this is more than double the population of some European countries. With this high number of commuters being serviced per year, you can roughly estimate the number of queries, complaints, and comments the train network receives on a single day and in a year.

Generally, phone calls get a faster customer care response as compared to other contact options such as emails. Phone calls get answered at different rates depending on the availability of customer care agents at the call centre. There are times of the day when the lines are extra busy due to a high number of people calling in. Peak times in the morning and evenings are usually the busiest.

The response rate for emails is much slower compared to phone calls except for common queries that can be responded to by autoresponders. It is, therefore, necessary that if you are reporting an emergency, you use the phone number instead of the email address.

The London Midland has done well to provide exceptional customer care to all of its commuters. The excellent response time to customer queries and high reviews that commuters offer this service are excellent and a show of the commitment of the train network to offering quality transport services.

Department Contact details
Call Connection Number for London Midland Trains customer services 0843 506 0288
(Calls cost 7p per minute, plus network access charge)
Call Connection Number for National Rail Enquiries 0843 538 5217
(Calls cost 7p per minute, plus network access charge)
London Midland Trains Website https://www.londonnorthwesternrailway.co.uk
Acocks Green Jobs https://www.londonnorthwesternrailway.co.uk/about-us/careers
London Midland Trains Timetables https://www.londonnorthwesternrailway.co.uk
London Midland Trains Complaints https://www.londonnorthwesternrailway.co.uk/contact-us/customer-relations
Acocks Green Lost Property https://www.londonnorthwesternrailway.co.uk/travel-information/lost-property
London Midland Trains Delay Repay Compensation https://www.londonnorthwesternrailway.co.uk/about-us/delay-repay
FAQS https://www.londonnorthwesternrailway.co.uk/contact-us/frequently-asked-questions
London Midland Trains Facebook https://www.facebook.com/LondonNorthwesternRailway
London Midland Trains Twitter https://twitter.com/lnrailway?lang=en
Online customer service desk for London Midland Trains https://www.westmidlandsrailway.co.uk/contact-us/customer-relations
Email for London Midland Trains comments@londonmidland.com
Postal address for London Midland Trains head office 134 Edmund Street Birmingham West Midlands West Midlands B2 2ES